Shamiya Henesley
San Francisco
Summary
Seasoned professional with over 6 years of experience in leading cross-functional teams and driving successful business initiatives. Skilled in fostering partnerships, optimizing processes, and change management to enhance operational efficiency. Actively seeking a Business Analyst/ Product Manager role to leverage expertise in project management and data-driven decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LEAD PROGRAM MANAGER, OPERATIONS
interviewing.io
01.2022 - 09.2023
- Change Management - Implemented a new tracking infrastructure from Google Sheets to Airtable for a key strategic SaaS product, accounting for 60% of total company revenue; crafted dashboards which informed business decisions, driving revenue growth and user retention
- Led business process optimization, automating daily workflows requirements which significantly reduced manual efforts; wrote product specifications, mitigating risk, rollout plans, estimated schedules, and prioritized 30 improvement initiatives elevating operations over 70% - Tools used: Airtable, Asana, Notion, Jira, GSuite
- Product Strategy - Utilized data-driven insights to forecast supply and demand for a serviced-based product line, effectively eliminating occurrence of dead ends and surpassing the target of fewer than 10 dead ends per SKU, strengthening active user retention by 40%
USER OPERATIONS SPECIALIST
interviewing.io
07.2021 - 01.2022
- Developed onboarding workflow documents tailored for a B2B initiative, enhancing the inclusion of underrepresented groups in software engineering, leading to a 93% improvement in coding interview preparedness among participants
- Qualitative Analysis - Conducted comprehensive analysis of extensive payroll-related data sets to identify and rectify bugs and gaps, which led to achieving a 90% reduction in payment discrepancies
- Enhance the internal payment process and collaborated with the Engineering team on multiple related features confirming user needs were met
CUSTOMER SUCCESS OPERATIONS SPECIALIST
Domino Data Lab
03.2019 - 12.2020
- Enhanced business metrics by developing CRM reports, playbooks and fields, maintained data governance for over 100 active accounts, leading to the inception of customer health scores, thereby contributing to improved stakeholder understanding and decision-making - Tools used Salesforce, Catalyst, Excel, Jira, Monday.com
- Enforced operational enhancement initiatives, which included facilitating the introduction of a new CRM tool and training all members of the Customer Success team
- Spearheaded product operations for 4 user experience customer analytics projects, resulting in impactful product modifications, increased company visibility, and the recruitment of 1 Senior Software Engineer
EXECUTIVE ASSISTANT to THE CEO
Domino Data Lab
03.2019 - 12.2020
- Stakeholder Engagement - Managed and delegated projects on behalf of the CEO, ensuring accountability and progress on major initiatives
- Projects include 2 fundraising rounds, executive recruiting and slides for quarterly Board of Directors meetings
- Liaised with various departments, including HR, Finance, and the executive team, to formulate project plans, budgets, and monitor deliverable tracking for annual corporate events
ADMINISTRATIVE ASSISTANT to THE CHIEF TECHNOLOGY OFFICER
BlackRock
08.2017 - 02.2019
- Executed cross-functional initiatives, including tracking deliverables, gathering feedback and milestones in JIRA for quarterly planning, monitored risk management, and liaising with 6 Engineer team leads to ensure timely progression of key tasks
- Provided executive support to the Chief Technology Officer FutureAdvisor and senior leadership, focusing on enhancing senior-level communications and executing strategic initiatives
- Orchestrated the coordination and distribution of materials for Engineering All Hands meetings, improving the transparency and efficacy of departmental communications by 80%
Education
Project Management Fundamentals Certificate -
San Francisco State University College of Extended Learning
01.2020
Bachelor of Science - Business Administration Marketing
San Francisco State University
01.2009
Skills
- Airtable
- Jira
- Asana
- Trello
- Heap Analytics
- Notion
- GSuite
- Tableau
- Mondaycom
- Salesforce
- Confluence
- Catalyst
- Zendesk
- MS Project
- MS Excel
- UX Operations
- MS PowerPoint
- Sharepoint
- Adobe
Certification
Project Management Fundamentals Certificate, San Francisco State University College of Extended Learning, 01/20
Timeline
LEAD PROGRAM MANAGER, OPERATIONS
interviewing.io
01.2022 - 09.2023
USER OPERATIONS SPECIALIST
interviewing.io
07.2021 - 01.2022
CUSTOMER SUCCESS OPERATIONS SPECIALIST
Domino Data Lab
03.2019 - 12.2020
EXECUTIVE ASSISTANT to THE CEO
Domino Data Lab
03.2019 - 12.2020
ADMINISTRATIVE ASSISTANT to THE CHIEF TECHNOLOGY OFFICER
BlackRock
08.2017 - 02.2019
Bachelor of Science - Business Administration Marketing
San Francisco State University
Project Management Fundamentals Certificate -
San Francisco State University College of Extended Learning
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