SHAMITA SIRSI
TORONTO,ON
Summary
Professional Customer Service Executive bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Jewlr
03.2021 - Current
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Learn to identify customer needs or desires in order to recommend the appropriate product
- Attention to detail to be able to provide written communication to customers
- Be able to process orders, forms, applications, or requests.
Social Media Manager/ Digital Marketing
09.2020 - Current
- Develop, implement, and manage social media strategies
- Manage, create, and oversee social media content (Instagram, Pinterest, Facebook and LinkedIn)
- Monitor SEO and user engagement and suggest content optimization
- Planning and developing social media campaigns
- Keep an eye on social media trends
- Establish relationships with social media influencers
Junior Support Advisor
Shopify
01.2022 - 09.2022
- Proven ability to develop and implement creative solutions to complex problems.
- Ensuring merchants have a quick response time by staying on top of assigned tickets with same-day ticket review.
- Learning to act as a business coach and to think about the merchant’s business holistically when offering solutions.
- Advocating for merchants and the Shopify platform by communicating with stakeholders.
- Owning my own development through reflection, reviewing past interactions and preparing to discuss growth opportunities with your lead in regular 1:1 meetings.
Manager on Duty/Floor Manager
Impact Kitchen
03.2019 - 09.2020
- Helped open the restaurant
- Skilled in training and strengthening all FOH Staff
- Built regular clientele base through exceptional customer service and strong team work
- Leadership style is clear, results-based instructions and expectations, and a motivational attitude.
Front Desk Agent
Hilton Garden Inn
09.2018 - 03.2019
- Receive and manage reservations made online and telephonically
- Check-in and Chek-out guests
- Verify guests’ payments during check-in
- Assign rooms to guests
- Organize transport services to guests
Event Technician/Event Manager
Centennial College School of Hospitality, Tourism and Culinary Arts
06.2018 - 08.2019
- Training and teaching students on running Events taking place in the Event Center
- Overseeing Events and making sure they run smoothly
- Handling budgeting and invoicing
- Supervise and participate in set-up and turn down of Events.
Education
Post Graduate Certificate - Event Management
Centennial College, School of Hospitality, Tourism and Culinary Arts
Post Graduate Certificate - Hotel, Resort and Restaurant Management
Centennial College, Tourism and Culinary Art
Bachelor’s Degree - Hotel Management
Christ University
Level 1 And Level 2 in Wines -
NHTV Breda University of Applied Sciences
Skills
- Customer Support Specialist
- Team Management
- Restaurant Operations Management
- Time Management
- Attention to Detail
- Retail Sales Customer Service
- MS Suite (Word, Excel, PowerPoint and Outlook)
- Customer Relations
- Ability to multi task and work well under pressure
- Typing Proficiency
Additional Information
- WSET Level 1 & 2
- Smart Serve
- Ontario Food Handlers Certificate
Timeline
Junior Support Advisor
Shopify
01.2022 - 09.2022
Customer Service Executive
Jewlr
03.2021 - Current
Social Media Manager/ Digital Marketing
09.2020 - Current
Manager on Duty/Floor Manager
Impact Kitchen
03.2019 - 09.2020
Front Desk Agent
Hilton Garden Inn
09.2018 - 03.2019
Event Technician/Event Manager
Centennial College School of Hospitality, Tourism and Culinary Arts
06.2018 - 08.2019
Post Graduate Certificate - Event Management
Centennial College, School of Hospitality, Tourism and Culinary Arts
Post Graduate Certificate - Hotel, Resort and Restaurant Management
Centennial College, Tourism and Culinary Art
Bachelor’s Degree - Hotel Management
Christ University
Level 1 And Level 2 in Wines -
NHTV Breda University of Applied Sciences
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