Shamira Hines
North York,ON
Summary
Energetic and personable customer service professional with experience in fast-paced hospitality, retail, and food service environments. Known for delivering exceptional service, building strong client relationships, and maintaining high standards in presentation and cleanliness. Quick to adapt, highly dependable, and passionate about creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Server – Hot Foods Department
Pusateri’s Fine Foods
Toronto, ON
05.2023 - 03.2025
- Provided exceptional customer service by preparing and serving hot food items based on customer preferences.
- Maintained cleanliness and presentation of the food display area to meet health and quality standards.
- Packaged meals efficiently and accurately according to customer instructions.
- Opened and closed the department independently, ensuring proper setup and shutdown procedures were followed.
- Assisted team members during high-volume periods while maintaining a calm and friendly demeanor.
Party Host
The Bubble
Toronto, ON
03.2022 - 04.2023
- Greeted and checked in children and adults for birthday parties and events.
- Set up party rooms according to client expectations and event plans.
- Led activities such as laser tag games and inflatable play areas.
- Served food and beverages, ensuring a positive guest experience.
- Cleaned and reset rooms for the next scheduled party.
Fundraising Representative
Global Direct – Hathorn & Nott Group LTD
08.2021 - 01.2022
- Conducted door-to-door fundraising for charitable organizations.
- Built trust with potential donors and communicated charity information clearly.
- Recorded donor information for follow-up by call center.
Warehouse Associate
Amazon
Mississauga, ON
09.2019 - 12.2020
- Picked and packed items for shipment to customers.
- Maintained a consistent workflow and met productivity targets.
Ride Attendant
Canada’s Wonderland
Vaughan, ON
03.2019 - 09.2019
- Ensured safety procedures were followed by all patrons.
- Provided attraction information and enforced park rules.
- Operated rides and performed safety checks.
Education
High School Diploma - undefined
George Harvey Collegiate Institute
Toronto, ON10.2019
Skills
- Strong Communication
- Conflict Resolution
- Time Management
- Leadership
- Self-Motivation
- Adaptability
- Decision-Making
- Ability to Work Under Pressure
Languages
English
Full Professional
Timeline
Server – Hot Foods Department
Pusateri’s Fine Foods
05.2023 - 03.2025
Party Host
The Bubble
03.2022 - 04.2023
Fundraising Representative
Global Direct – Hathorn & Nott Group LTD
08.2021 - 01.2022
Warehouse Associate
Amazon
09.2019 - 12.2020
Ride Attendant
Canada’s Wonderland
03.2019 - 09.2019
High School Diploma - undefined
George Harvey Collegiate Institute