Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamindra Fernando

Calgary,AB

Summary

Dedicated manufacturing industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Shipping and Receiving Coordinator

Perfect Delivery Canada PLC
Calgary, AB
09.2021 - Current
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Unpacked, examined and routed incoming shipments, rejected damaged items, recorded shortages and corresponded with supervisor to rectify damages and shortages.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using power jacks and other motorized or manual transportation equipment.
  • Supported shipment of goods produced and received goods and supplies for direct use or application towards production or storage of goods designated for consumer marketing.
  • Generated end-of-day reports covering shipments, productivity and financial totals.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.

Food Service Supervisor

Papa Johns PIzza
Calgary, AB
10.2018 - Current
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Ordered new supplies and food to maintain service levels.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.

Assistant Account Manager

KSPA Packaging Lanka (Pvt) LTD
Calgary, AB
11.2012 - 08.2017
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Maintained central database of key contacts, risk ratings, financial impact and key issues.
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Manage multiple corporate accounts while initiating, analyzing, monitoring, and evaluating new opportunities.
  • Monitor debtors on weekly basis with the sales team and ensure the payments are collected in the territory within the stipulated credit period.
  • Supervise and train sales coordinating staff to ensure the order processing and deliveries are met within the lead time or on an urgent basis to meet customer expectations.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and followup to ensure resolution.
  • Prepare periodical sales reports and documentation.

Marketing Executive

T&S Buttons Lanka (Pvt) LTD, Biyagama, Sri Lanka
Biyagama, Western, Sri Lanka
11.2006 - 11.2012
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Launched marketing activities for new product lines and market penetration.
  • Identified target audiences and devised campaigns to match target demographics and optimize results.
  • Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.
  • Visit cooperate clients on daily basis and ensure that their buttons requirements are met within the lead-times.
  • Prepare and deliver appropriate presentations on products and services using catalogs and other promotion materials.
  • monthly organize meetings with top customers to evaluate performance and drawbacks in the service.
  • weekly monitor debtors to ensure the payments are collected within the stipulated credit period.

Customer Service Representative

Avery Dennisson Lanka (Pvt) Ltd, Biyagama, Sri Lanka
Biyagama, Western, Sri Lanka
10.2003 - 11.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries,complete order fulfillment.
  • Provides telephone customer service regarding company's services and/or products. Identifies customer's needs and determines appropriate action
  • Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
  • Support all aspects of service to the customer including, but not limited to: price quotes and quote follow up, technical and product recommendations and sample department coordination.
  • Coordinate with Logistics and Operations on capacity planning and scheduling.
  • Provide responsive order management support including order entry, or expediting and shipment information to customers.

Education

Diploma in Business Administration - Business

Bow Valley College
Canada, AB
08.2019

Post-graduate Diploma - Marketing

Sri Lanka Institute of Marketing
Colombo, Sri Lanka
07.2011

Diploma - Computer Studies

IDM Computer Studies (Pvt) Ltd
Colombo, Sri Lanka
12.2002

High School Diploma -

St. Thomas' College
Mount Lavinia, Sri Lanka
04.2002

Skills

  • Invoice and Manifest Review
  • Supply Inventory Management
  • Freight Examination
  • Vendor Relationships
  • Inventory Monitoring and Management
  • Logistics Coordination

Timeline

Shipping and Receiving Coordinator

Perfect Delivery Canada PLC
09.2021 - Current

Food Service Supervisor

Papa Johns PIzza
10.2018 - Current

Assistant Account Manager

KSPA Packaging Lanka (Pvt) LTD
11.2012 - 08.2017

Marketing Executive

T&S Buttons Lanka (Pvt) LTD, Biyagama, Sri Lanka
11.2006 - 11.2012

Customer Service Representative

Avery Dennisson Lanka (Pvt) Ltd, Biyagama, Sri Lanka
10.2003 - 11.2006

Diploma in Business Administration - Business

Bow Valley College

Post-graduate Diploma - Marketing

Sri Lanka Institute of Marketing

Diploma - Computer Studies

IDM Computer Studies (Pvt) Ltd

High School Diploma -

St. Thomas' College

Similar Profiles

CREATE PROFILE
Shamindra Fernando