Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SHAMINDER SINGH

Winnipeg,MB

Summary

Customer-focused professional with successful 8-9 years career in Manufacturing (Metals & Chemicals and their products) sector. Dynamic successful applying knowledge in busy business environment.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Cera Sanitaryware
04.2019 - 04.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created employee schedules to align coverage with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed detailed plans based on broad guidance and direction.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Senior Sales Executive

Cera Sanitaryware
04.2017 - 03.2019
  • Developed relationships with high-profile clientele by successfully employing [Type] sales techniques.
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Utilized multiple marketing strategies to improve profitability.
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
  • Sold [Product or Service] to new and established customers.
  • Prospected leads, scheduled meetings and converted targets into customers at [Number]% rate.
  • Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
  • Recognized and resolved compound problems that effected upper-level management and business initiatives.
  • Managed digital marketing initiatives in accordance with consumer targets and needs.
  • Calculated sales commission for sales team of [Number] representatives.
  • Managed full sales lifecycle for [Type] accounts.
  • Performed corporate training procedures to educate [Number] new employees on [Area of Expertise] and [Area of Expertise].

Sales Executive

Cera Sanitaryware
07.2014 - 03.2017
  • Negotiated prices, terms of sales and service agreements.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Met existing customers to review current services and expand sales opportunities.
  • Informed customers of promotions to increase sales productivity and volume.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Presented professional image consistent with company's brand values.
  • Recorded accurate and efficient records in customer database.
  • Consulted with businesses to supply accurate product and service information.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained current knowledge of evolving changes in marketplace.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Set and achieved company defined sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
  • Kept detailed records of daily activities through online customer database.
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Contributed to event marketing, sales and brand promotion.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Quoted prices, credit terms and other bid specifications.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Education

MBA - Marketing

PUNJABI UNIVERSITY PATIALA
PATIALA, INDIA
05.2014

BBA - Business Administration

PUNJAB UNIVERSITY
HOSHIARPUR, INDIA
06.2012

Skills

  • Performance Tracking and Evaluations
  • Customer Relations
  • Merchandising
  • Project Management
  • Recruiting and Training
  • Team Motivation
  • Microsoft Office Proficiency
  • Sales Strategies
  • Customer Relationship Management
  • Business Administration
  • Corporate Social Responsibility
  • Customer Service and Satisfaction
  • Marketing Management
  • Product and Service Knowledge
  • Negotiation
  • Order Supplies
  • Time Management
  • SAP

Accomplishments

  • Achieved 2nd Position at National level in sales Performance.
  • Achieved International Vacation to Russia in 2019.

Timeline

Assistant Manager

Cera Sanitaryware
04.2019 - 04.2023

Senior Sales Executive

Cera Sanitaryware
04.2017 - 03.2019

Sales Executive

Cera Sanitaryware
07.2014 - 03.2017

MBA - Marketing

PUNJABI UNIVERSITY PATIALA

BBA - Business Administration

PUNJAB UNIVERSITY

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SHAMINDER SINGH