SHAMINDER SINGH
Winnipeg,MB
Summary
Customer-focused professional with successful 8-9 years career in Manufacturing (Metals & Chemicals and their products) sector. Dynamic successful applying knowledge in busy business environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cera Sanitaryware
04.2019 - 04.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed detailed plans based on broad guidance and direction.
- Reviewed sales and gross profit report to assess company efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Senior Sales Executive
Cera Sanitaryware
04.2017 - 03.2019
- Developed relationships with high-profile clientele by successfully employing [Type] sales techniques.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Utilized multiple marketing strategies to improve profitability.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Sold [Product or Service] to new and established customers.
- Prospected leads, scheduled meetings and converted targets into customers at [Number]% rate.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Managed digital marketing initiatives in accordance with consumer targets and needs.
- Calculated sales commission for sales team of [Number] representatives.
- Managed full sales lifecycle for [Type] accounts.
- Performed corporate training procedures to educate [Number] new employees on [Area of Expertise] and [Area of Expertise].
Sales Executive
Cera Sanitaryware
07.2014 - 03.2017
- Negotiated prices, terms of sales and service agreements.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Consulted with businesses to supply accurate product and service information.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Kept detailed records of daily activities through online customer database.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
- Quoted prices, credit terms and other bid specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Education
MBA - Marketing
PUNJABI UNIVERSITY PATIALA
PATIALA, INDIA05.2014
BBA - Business Administration
PUNJAB UNIVERSITY
HOSHIARPUR, INDIA06.2012
Skills
- Performance Tracking and Evaluations
- Customer Relations
- Merchandising
- Project Management
- Recruiting and Training
- Team Motivation
- Microsoft Office Proficiency
- Sales Strategies
- Customer Relationship Management
- Business Administration
- Corporate Social Responsibility
- Customer Service and Satisfaction
- Marketing Management
- Product and Service Knowledge
- Negotiation
- Order Supplies
- Time Management
- SAP
Accomplishments
- Achieved 2nd Position at National level in sales Performance.
- Achieved International Vacation to Russia in 2019.
Timeline
Assistant Manager
Cera Sanitaryware
04.2019 - 04.2023
Senior Sales Executive
Cera Sanitaryware
04.2017 - 03.2019
Sales Executive
Cera Sanitaryware
07.2014 - 03.2017
MBA - Marketing
PUNJABI UNIVERSITY PATIALA
BBA - Business Administration
PUNJAB UNIVERSITY