Shamima Zaman

Receptionist- Entry Level Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

• Administrative Assistant, Legal Operations, Collectrite Ontario and Christensen Law Firm, Cambridge, ON, 2018-2023, Provided administrative support to the legal team to carry out different stages of the legal process of collecting debt, Prepared and processed weekly client database using various software to generate vast amounts of correspondence, Proofread, drafted, edited, and prepared legal documents and correspondence using Microsoft Word, PDF, and Excel, Drafted and printed more than 250 legal correspondence a week as well as prepared to be mailed, Scanned and photocopied correspondence to maintain a computerized and manual filing systems, Supported finance team in Processing/handling invoice payments, cheques as well as balance and deposit payments, Managed phone calls and correspondence (e-mail, letters, packages etc.), Distributed daily incoming mails to different departments as well as handed over outgoing mails or other packages to Canada Post, Operated automation to create electronic files, store documents, and upload correspondence to the client's portal, Worked on different portfolios while maintaining strict compliance and confidentiality
• Administrative Assistant, COMPASS Refugee Centre, Kitchener, ON, 2018, Developed, implemented and administered office systems and procedures, Provided clerical and administrative support to management and other staff by maintaining the front desk, receiving and making calls as well as maintaining staff calendars, Prepared meeting agendas, record minutes, gathered and distributed supporting materials, Organized files and maintained data management systems including backup of electronic files using proper procedures, Coordinated organizational events: AGM, Summer Picnic, Christmas Party, Student Placement Fairs, Liaison with vendors, supporting parties to organized and maintain inventory of office support and other document support
• Customer Service/Sale Representative, Cash 4 You Corp., Cambridge, ON, 2017, Supported operations by maintaining a standard database using Excel, preparing report documents using Microsoft Word and PowerPoint and ensuring proper file management, Formatted and developed documents for processing and training, Effectively maintained liaisons with internal departments for smooth operations, Set up and maintained customers' records and files with accuracy, Efficiently delivered reliable solutions explained and answered queries with a sense of urgency and sound judgment

• Customer Service Associate, Walmart Canada, Kitchener, ON, 2016-2017, Provided and ensured excellent and satisfactory customer service by greeting customers, serving in a quick and accurate manner and by providing solutions to their problems, Resolved customers' complaints and ensure that any escalated ones are informed to the right department, Conducted financial transactions using cash registers by taking cash in exchange for items sold
• Teaching Assistant, University of Waterloo, Waterloo, ON, 2012-2013, Prepared assignments, exam questionnaires and solution papers using Microsoft Word, Created and updated student database in Excel containing Name, Semester, Course and grades, Managed students exam and assignment papers in the file and kept the record on Excel and computerized system, Provided solution's to students' queries on course materials, assignments and projects with proper explanation

• Highly motivated professional with 5 years of experience in operations administrative support in a legal environment
• Client service experience and excellent communication and interpersonal skills
• An organized person with exceptional time management skills
• Proficiency in computer applications and Microsoft Office (Word, Excel, PowerPoint, and Outlook), various data management platforms as well as task automation
• Ability to multitask with attention to detail and confidentiality in a fast-paced work environment

• Information Desk Support, Kitchener Downtown Community Health Center, Kitchener, ON, 2018
• Administrative Support, Heart and stroke foundation, Kitchener, ON, 2017