Shamim Malala
Vancouver,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Ascent Health Services
04.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Receptionist Intern
Five Zurich Hotel
03.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collaborated with team members on special projects, contributing valuable insights that led to successful outcomes.
Education
Bachelor of Arts - Bachelor of Business Administration in Hospitality
Swiss Hotel Management School
Montreux,Switzerland03.2023
Bachelor of Arts - Public Policy And Administration
Kenyatta University
Nairobi, Kenya07.2021
Skills
- Customer Service
- Communication skills
- Computer Skills
- Microsoft office
- Problem-solving skills
- Time Management
- Organization
- Office Administration
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Administrative Assistant
Ascent Health Services
04.2023 - 06.2024
Front Desk Receptionist Intern
Five Zurich Hotel
03.2022 - 03.2023
Bachelor of Arts - Bachelor of Business Administration in Hospitality
Swiss Hotel Management School
Bachelor of Arts - Public Policy And Administration
Kenyatta University
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