Shameeza Almaaz
Edmonton,AB
Summary
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering two years of experience with passion for building strong rapport with faculty, students and caregivers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ECE
Klarvatten Daycare & OSC
11.2022 - 08.2024
- Developed and implemented engaging lesson plans to promote social, emotional, physical, and cognitive development in young children
- Created a nurturing environment that encouraged curiosity, creativity, and exploration through play-based learning
- Built strong relationships with children, families, and colleagues to foster a sense of community and support
- Observed and assessed children's progress, identifying areas of strength and weakness to inform instruction
- Promoted positive behavior, self-regulation, and social skills through guidance and support
- Collaborated with other professionals to ensure comprehensive support for children's needs
- Communicated effectively with families about their child's progress, goals, and achievements.
Call centre representative
Sodexo
White Rock BC
07.2019 - 06.2021
- Adhered to company policies and scripts to consistently achieve call time and quality standards
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and responses
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products, services and policies.
Insurance Call Centre Representative
ICBC
Surrey
10.2018 - 06.2019
- Providing exceptional customer service to clients calling to create, update or inquire about automotive claims
- Responding to customer web inquiries and calls swiftly to resolve issues and build relationships using active listening skills.
Customer Service Associate
Diamond Parking
Surrey
03.2017 - 09.2018
- Answered a constant flow of client calls with minimum wait times
- Provided primary customer support to internal and external clients
- Used active listening and problem-solving skills to contest parking infractions via email and phone.
Education
Health Care Aid -
CDI College, Surrey BC
Skills
- Astute call centre professional offering polished communication skills Persuasive and diplomatic communicator with excellent relationship building and problem solving skills
- Dedicated and nurturing early childhood educator with expertise in creating engaging learning environments, fostering social-emotional development, and promoting academic growth in young children Skilled in lesson planning, classroom management, and parent-teacher communication
Languages
English
Hindi
Certification
Early Childhood Educator, Level 1
Timeline
ECE
Klarvatten Daycare & OSC
11.2022 - 08.2024
Call centre representative
Sodexo
07.2019 - 06.2021
Insurance Call Centre Representative
ICBC
10.2018 - 06.2019
Customer Service Associate
Diamond Parking
03.2017 - 09.2018
Health Care Aid -
CDI College, Surrey BC