Summary
Overview
Work History
Education
Skills
Timeline
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SHAMA (SHARON) WILLIAMS

Edmonton,AB

Summary

Administrative Assistance

Overview

21
21
years of professional experience

Work History

Sales/Customer Service Representative

TASCO Appliance
Brampton, Ontario
02.2020 - 03.2023
  • Updated systems with order specifics, customer details, preferences, and billing information.
  • Maintained detailed records of customer interactions for future reference.
  • Facilitated customer service by answering inbound calls, chats, and emails.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Promoted high customer satisfaction by resolving issues with knowledgeable service.
  • Collaborated with sales team to stay updated on inventory levels and resolve item issues.
  • Identified upselling opportunities based on customer needs to enhance revenue.
  • Performed administrative tasks including filing paperwork and generating reports.

Team Leader, Logistics

CEVA Logistics
Milton, Ontario
12.2018 - 08.2019
  • Monitored regular maintenance and protection of project infrastructures and equipment.
  • Created and enforced policies and procedures for entire logistics team.
  • Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
  • Maintained high standards of internal and external customer service.
  • Managed a high-performing team to enhance the quality and safety of internal freight systems.
  • Directed team activities by establishing task priorities and providing guidance.
  • Provided timely feedback to team members on their work performance.
  • Maintained records of damaged goods, backorders and applicable regulatory reporting.
  • Coached team members on best practices in order to optimize workflow processes.
  • Identified and resolved shipping and packaging errors.
  • Consistently met company and department objectives within budget and time constraints.
  • Implemented quality control measures throughout the supply chain process in order to meet customer expectations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed household errands and other essential duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Order Picker

Indigo Online
Brampton, Ontario
10.2018 - 12.2018
  • Labeled boxes and placed in outbound collection areas.
  • Demonstrated attention to detail in selecting correct item sizes, colors, and quantities.
  • Collaborated with team members to meet daily picking targets and deadlines.
  • Completed paperwork related to order picking tasks accurately and promptly.
  • Limited damage to products and orders by using care when choosing items.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Used handheld scanners to key in data for packages.
  • Stacked cartons on pallets according to size and weight specifications.
  • Read orders to verify attributes and quantities of merchandise.
  • Selected products and items from shelves and pallets for customer orders.
  • Packed and prepared orders for shipping, ensuring items were securely wrapped.
  • Adhered to company policies and procedures to maintain a safe and efficient working environment.
  • Achieved productivity and accuracy standards to meet company guidelines.

Inside Sales/Order Desk

Frank Cox Sales Ltd
Brampton, Ontario
05.2012 - 09.2018
  • Promptly identified customer needs to enhance service delivery.
  • Engaged customers through effective interpersonal skills to build rapport.
  • Assisted with inquiries and requests to boost customer satisfaction.
  • Collaborated with diverse coworkers to achieve objectives and resolve product-related issues.
  • Delivered exceptional service during face-to-face and phone interactions.
  • Managed customer orders by entering and processing efficiently.
  • Conducted stock checks for customers, both via phone and in person.
  • Contacted vendors in Canada and USA to obtain pricing information.
  • Conducted POS activities

Shipping and Receiving Coordinator

Kraus Canada
Mississauga, Ontario
05.2009 - 11.2011
  • Coordinated daily shipping schedules for timely product delivery.
  • Scheduled materials shipments, minimizing delays through effective transportation management.
  • Maintained communication between sales, customer service, and distribution teams on shipping matters.
  • Facilitated returns process, overseeing merchandise inspection and restocking.
  • Collaborated with internal departments, including Purchasing and Accounting, to streamline operations.
  • Prepared and processed shipping documents such as bills of lading, invoices, and customs documents.
  • Ensured compliance with federal and international shipping regulations for hazardous materials.

Team Leader

HBC Logistics/Zellers Inc.
Brampton, Ontario
06.2002 - 09.2007
  • Supervised team of 8 to 10 staff, coordinating daily operations effectively.
  • Fostered culture of continuous improvement to enhance innovation and efficiency.
  • Developed and monitored key performance indicators to evaluate team effectiveness.
  • Maintained positive relationships with staff and management for service level enhancements.
  • Monitored daily workflow to ensure compliance with established policies and procedures.
  • Participated in meetings with senior leadership, providing updates on team progress.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Led team of 10 individuals to exceed quarterly sales targets.

Lead Hand

HBC Logistics/Zellers Inc.
Brampton, Ontario
01.2002 - 09.2004
  • Organized daily workflow schedules for employees based on skillsets and experience levels.
  • Maintained open communication with senior management regarding team progress and challenges.
  • Tracked parcel information and condition using scanning technology.
  • Ensured a safe work environment by adhering to company policies and procedures.
  • Managed workflow to consistently meet service level agreements.
  • Resolved problems and discrepancies as they occurred.
  • Conducted orientation and training sessions for new hires.
  • Delivered ISO Quality Training to all associates.

Education

GED -

Sheridan College Institute of Technology and Advanced Learning
Oakville, Ontario
07-2003

High School Diploma -

Adult Education Centre
Mississauga, ON
07-1994

Certificate -

Holy Childhood Business College
Kingston, Jamaica
01-1982

Certificate - Ontario Management Development Program

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON

Skills

  • Customer service and support
  • Order processing and fulfillment
  • Sales strategies
  • Data entry and management
  • Problem resolution and troubleshooting
  • Team collaboration
  • Record keeping and documentation
  • Quality assurance processes
  • Warehousing operations
  • Filing systems management
  • Call management techniques
  • Problem-solving skills
  • Schedule management
  • Verbal and written communication
  • Staff training and development
  • Shipping and receiving logistics
  • Office equipment proficiency
  • Computer skills: Microsoft and Outlook

Timeline

Sales/Customer Service Representative

TASCO Appliance
02.2020 - 03.2023

Team Leader, Logistics

CEVA Logistics
12.2018 - 08.2019

Order Picker

Indigo Online
10.2018 - 12.2018

Inside Sales/Order Desk

Frank Cox Sales Ltd
05.2012 - 09.2018

Shipping and Receiving Coordinator

Kraus Canada
05.2009 - 11.2011

Team Leader

HBC Logistics/Zellers Inc.
06.2002 - 09.2007

Lead Hand

HBC Logistics/Zellers Inc.
01.2002 - 09.2004

GED -

Sheridan College Institute of Technology and Advanced Learning

High School Diploma -

Adult Education Centre

Certificate -

Holy Childhood Business College

Certificate - Ontario Management Development Program

Sheridan College Institute of Technology And Advanced Learning

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SHAMA (SHARON) WILLIAMS