SHAMA (SHARON) WILLIAMS
Edmonton,AB
Summary
Administrative Assistance
Overview
21
21
years of professional experience
Work History
Sales/Customer Service Representative
TASCO Appliance
Brampton, Ontario
02.2020 - 03.2023
- Updated systems with order specifics, customer details, preferences, and billing information.
- Maintained detailed records of customer interactions for future reference.
- Facilitated customer service by answering inbound calls, chats, and emails.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Promoted high customer satisfaction by resolving issues with knowledgeable service.
- Collaborated with sales team to stay updated on inventory levels and resolve item issues.
- Identified upselling opportunities based on customer needs to enhance revenue.
- Performed administrative tasks including filing paperwork and generating reports.
Team Leader, Logistics
CEVA Logistics
Milton, Ontario
12.2018 - 08.2019
- Monitored regular maintenance and protection of project infrastructures and equipment.
- Created and enforced policies and procedures for entire logistics team.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Maintained high standards of internal and external customer service.
- Managed a high-performing team to enhance the quality and safety of internal freight systems.
- Directed team activities by establishing task priorities and providing guidance.
- Provided timely feedback to team members on their work performance.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Coached team members on best practices in order to optimize workflow processes.
- Identified and resolved shipping and packaging errors.
- Consistently met company and department objectives within budget and time constraints.
- Implemented quality control measures throughout the supply chain process in order to meet customer expectations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
Order Picker
Indigo Online
Brampton, Ontario
10.2018 - 12.2018
- Labeled boxes and placed in outbound collection areas.
- Demonstrated attention to detail in selecting correct item sizes, colors, and quantities.
- Collaborated with team members to meet daily picking targets and deadlines.
- Completed paperwork related to order picking tasks accurately and promptly.
- Limited damage to products and orders by using care when choosing items.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Used handheld scanners to key in data for packages.
- Stacked cartons on pallets according to size and weight specifications.
- Read orders to verify attributes and quantities of merchandise.
- Selected products and items from shelves and pallets for customer orders.
- Packed and prepared orders for shipping, ensuring items were securely wrapped.
- Adhered to company policies and procedures to maintain a safe and efficient working environment.
- Achieved productivity and accuracy standards to meet company guidelines.
Inside Sales/Order Desk
Frank Cox Sales Ltd
Brampton, Ontario
05.2012 - 09.2018
- Promptly identified customer needs to enhance service delivery.
- Engaged customers through effective interpersonal skills to build rapport.
- Assisted with inquiries and requests to boost customer satisfaction.
- Collaborated with diverse coworkers to achieve objectives and resolve product-related issues.
- Delivered exceptional service during face-to-face and phone interactions.
- Managed customer orders by entering and processing efficiently.
- Conducted stock checks for customers, both via phone and in person.
- Contacted vendors in Canada and USA to obtain pricing information.
- Conducted POS activities
Shipping and Receiving Coordinator
Kraus Canada
Mississauga, Ontario
05.2009 - 11.2011
- Coordinated daily shipping schedules for timely product delivery.
- Scheduled materials shipments, minimizing delays through effective transportation management.
- Maintained communication between sales, customer service, and distribution teams on shipping matters.
- Facilitated returns process, overseeing merchandise inspection and restocking.
- Collaborated with internal departments, including Purchasing and Accounting, to streamline operations.
- Prepared and processed shipping documents such as bills of lading, invoices, and customs documents.
- Ensured compliance with federal and international shipping regulations for hazardous materials.
Team Leader
HBC Logistics/Zellers Inc.
Brampton, Ontario
06.2002 - 09.2007
- Supervised team of 8 to 10 staff, coordinating daily operations effectively.
- Fostered culture of continuous improvement to enhance innovation and efficiency.
- Developed and monitored key performance indicators to evaluate team effectiveness.
- Maintained positive relationships with staff and management for service level enhancements.
- Monitored daily workflow to ensure compliance with established policies and procedures.
- Participated in meetings with senior leadership, providing updates on team progress.
- Facilitated training sessions for new employees on company policies and procedures.
- Led team of 10 individuals to exceed quarterly sales targets.
Lead Hand
HBC Logistics/Zellers Inc.
Brampton, Ontario
01.2002 - 09.2004
- Organized daily workflow schedules for employees based on skillsets and experience levels.
- Maintained open communication with senior management regarding team progress and challenges.
- Tracked parcel information and condition using scanning technology.
- Ensured a safe work environment by adhering to company policies and procedures.
- Managed workflow to consistently meet service level agreements.
- Resolved problems and discrepancies as they occurred.
- Conducted orientation and training sessions for new hires.
- Delivered ISO Quality Training to all associates.
Education
GED -
Sheridan College Institute of Technology and Advanced Learning
Oakville, Ontario07-2003
High School Diploma -
Adult Education Centre
Mississauga, ON07-1994
Certificate -
Holy Childhood Business College
Kingston, Jamaica01-1982
Certificate - Ontario Management Development Program
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- Customer service and support
- Order processing and fulfillment
- Sales strategies
- Data entry and management
- Problem resolution and troubleshooting
- Team collaboration
- Record keeping and documentation
- Quality assurance processes
- Warehousing operations
- Filing systems management
- Call management techniques
- Problem-solving skills
- Schedule management
- Verbal and written communication
- Staff training and development
- Shipping and receiving logistics
- Office equipment proficiency
- Computer skills: Microsoft and Outlook
Timeline
Sales/Customer Service Representative
TASCO Appliance
02.2020 - 03.2023
Team Leader, Logistics
CEVA Logistics
12.2018 - 08.2019
Order Picker
Indigo Online
10.2018 - 12.2018
Inside Sales/Order Desk
Frank Cox Sales Ltd
05.2012 - 09.2018
Shipping and Receiving Coordinator
Kraus Canada
05.2009 - 11.2011
Team Leader
HBC Logistics/Zellers Inc.
06.2002 - 09.2007
Lead Hand
HBC Logistics/Zellers Inc.
01.2002 - 09.2004
GED -
Sheridan College Institute of Technology and Advanced Learning
High School Diploma -
Adult Education Centre
Certificate -
Holy Childhood Business College
Certificate - Ontario Management Development Program
Sheridan College Institute of Technology And Advanced Learning