Shamara Simpson
Los Angeles
Summary
Reliable and highly focused Security Guard with mall security experience, including dispatch, mobile, and foot patrol. Skilled in emergency response, surveillance, and incident reporting, with excellent communication and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer/ Dispatcher
Professional Security Consultants
Northridge
11.2024 - 05.2025
- Coordinated mall and property security operations through active radio communication.
- Responded to medical calls, disturbances, alarms, and security threats.
- Completed accurate DIR reports, dispatch logs, and incident documentation using Maximus.
- Communicated with law enforcement, property managers, officers, and tenants to relay updates and maintain operational safety.
- Conducted mobile and foot patrols to deter theft, vandalism, and trespassing.
- Assisted with crowd control, access control, and emergency procedures during peak hours.
- Provided customer assistance and maintained a strong, visible security presence.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
Sales Associate
Forever 21
Culver City
09.2020 - 03.2022
- Assisted customers with product selection and outfit coordination.
- Maintained visual merchandising standards to enhance store appearance.
- Processed transactions accurately using point-of-sale system.
- Collaborated with team members to ensure efficient inventory management.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
Cashier / Customer Service
Panera Bread
Culver City
04.2018 - 06.2019
- Handled orders, prepared food items, and assisted customers.
- Processed payments and maintained clean dining and service areas.
- Maintained cleanliness and organization of checkout area and dining space.
- Assisted customers with menu selections and provided product recommendations.
- Handled cash, credit, and gift card transactions accurately and securely.
- Supported team members during busy shifts to ensure smooth operations.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Followed company policies to ensure compliance with safety standards.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Los Angeles High School
Los AngelesSkills
- Dispatch operations & radio communication
- Foot & mobile patrol
- Surveillance monitoring (CCTV)
- Incident writing & DIR entries
- Emergency response
- Access control and key management
- Conflict resolution & de-escalation
- Customer service
- Law enforcement communication
- Strong situational awareness
- Crowd management
- Surveillance monitoring
- Conflict resolution
- Customer assistance
- First aid and CPR certified
- Works well under pressure
Certification
- California Guard Card - Active
- Basic Life Support (BLS)
- Terrorism Awareness Certification
Timeline
Security Officer/ Dispatcher
Professional Security Consultants
11.2024 - 05.2025
Sales Associate
Forever 21
09.2020 - 03.2022
Cashier / Customer Service
Panera Bread
04.2018 - 06.2019
High School Diploma -
Los Angeles High School