Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamara Cheri-arnay Lopez

Porter Ranch

Summary

Seeking a service-oriented position that will merge exceptional care and enthusiastic assistance- in a pleasant and amiable manner, to all patients, visitors, and fellow colleagues. Excited and motivated to transition into a career in healthcare where I can grow and be a productive and teachable member of any organization.

Overview

12
12
years of professional experience
2014
2014
years of post-secondary education

Work History

Administrative Specialist

Golden Customer Care, LLC.
01.2016 - Current
  • Managed customer relations pertaining to sales, dispute resolution, order review and revision, refund approval and processing.

Crew Trainer/Service Crew Member

McDonald’s
Northridge
04.2022 - 10.2025
  • Trained new crew members on operational procedures and customer service standards.
  • Coordinated daily shift assignments to ensure efficient team performance.
  • Provided feedback and coaching to enhance staff skills and performance.

Customer Service: Retail/Food

Big 5 Sporting Goods, Popeye’s Louisiana Chicken.
09.2015 - 07.2016
  • Sales representative, cashiering, food preparation, organization, order request and completion.

Telemarketer

Sol Fusion, Renewable Energy Council
12.2014 - 03.2015
  • Organization and detail management with appointment scheduling via phone, pertaining to solar analysis.

Medical Assistant

Woman’s Valley Institute
01.2014 - 03.2015
  • Assist Physician and staff with exam room set up and clean up.
  • Patient care with vital signs and explanation of procedures and services rendered.

Education

Jane Addams High School
Granada Hills, CA

Medical Assisting -

Concord Career College
North Hollywood, CA

Skills

  • Team Player
  • Detail Oriented
  • Excellent time management skills
  • Conflict resolution
  • Technologically savvy
  • MS Office
  • Scheduling programs
  • Data entry

Timeline

Crew Trainer/Service Crew Member

McDonald’s
04.2022 - 10.2025

Administrative Specialist

Golden Customer Care, LLC.
01.2016 - Current

Customer Service: Retail/Food

Big 5 Sporting Goods, Popeye’s Louisiana Chicken.
09.2015 - 07.2016

Telemarketer

Sol Fusion, Renewable Energy Council
12.2014 - 03.2015

Medical Assistant

Woman’s Valley Institute
01.2014 - 03.2015

Jane Addams High School

Medical Assisting -

Concord Career College

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Shamara Cheri-arnay Lopez