Shamara Hernandez
San Diego
Summary
Experienced in hostess roles, providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests, while effectively managing reservations and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations. Proven impact on enhancing guest satisfaction levels in previous roles.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Hostess
Red Robin
San Diego
11.2020 - 01.2022
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to optimize seating efficiency.
- Provided menus and explained daily specials to patrons.
- Coordinated with kitchen staff to ensure timely service flow.
- Assisted guests with special requests and dietary needs.
- Maintained cleanliness and organization of waiting area.
- Communicated wait times clearly to guests for transparency.
- Supported team members during peak service hours effectively.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted servers in bussing tables when needed during busy periods.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Cashier
Carls Jr
San Diego
09.2017 - 11.2020
- Experience working under pressure
- Processed customer transactions accurately and efficiently.
- Maintained a clean and organized checkout area.
- Assisted customers with product inquiries and selections.
- Handled cash, credit, and gift card transactions securely.
- Managed inventory by restocking shelves as needed.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Experience with customer service
- Experience working as a team
- Multitasker
- Fast learner
Education
University City High School
San Diego, CASkills
- Reservation management
- Menus and specials knowledge
- Customer service
- Team collaboration
- Order processing
- Cleanliness standards
- Effective communication
- Problem solving
- Time management
- Table bussing
- Item promotion
- Reservation handling
- Supply restocking
Languages
Spanish
Native/ Bilingual
Timeline
Hostess
Red Robin
11.2020 - 01.2022
Cashier
Carls Jr
09.2017 - 11.2020
University City High School