Shamar Person
Wilmington
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
24
24
years of professional experience
Work History
Store Manager
RNR Tire Express
Wilmington
05.2018 - 05.2025
- Prepared staff work schedules and assigned team members to specific duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Prepared monthly reports on sales figures, expenses, profits.
- Implemented successful business strategies to increase revenue and target new markets.
- Planned special promotions or discounts based on market trends.
- Established customer service standards and monitored staff compliance.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
- Developed strategies to maximize sales and profitability.
- Formed and sustained strategic relationships with clients.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Updated and maintained store signage and displays.
- Organized promotional events to increase product awareness.
- Performed regular price checks to ensure competitive pricing.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Recruited, trained and supervised new employees.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Assessed operational efficiency of the store's departments.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Warehouse Worker
EnergyNC
Greensboro
10.2015 - 05.2023
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Used scanners to track parcel information, condition or receipt.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
Account Manager
Rent A Center Warehouse & Retail Store
Greensboro
04.2016 - 05.2018
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Operated register, handled cash and processed credit card transactions.
- Resolved customer complaints in a timely manner.
Executive Chef
Mahis grille and bar
Greensboro
08.2001 - 09.2013
- Negotiated contracts with suppliers to secure competitive prices for ingredients.
- Performed financial analysis and recommended effective methods to cut costs.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
Education
GED -
Gtcc
Greensboro, NCSkills
- Customer service
- Strategic planning
- Team building
- Employee training
- Relationship building and management
- Employee supervision and motivation
- Training and mentoring
- Outstanding communication skills
- Sales professional
- Goals and performance
- Employee terminations
- Store operations oversight
- Retail merchandise quality standards
- Financial operations management
- Inventory control
- Store merchandising
- Sales coaching
- Leading staff meetings
- Inventory oversight
- Security system monitoring
- Accurate money handling
- Customer relations
- Leadership development
- Sales promotions
- Store opening and closing
- Cash management
- Maximizing profitability
- Risk management
Timeline
Store Manager
RNR Tire Express
05.2018 - 05.2025
Account Manager
Rent A Center Warehouse & Retail Store
04.2016 - 05.2018
Warehouse Worker
EnergyNC
10.2015 - 05.2023
Executive Chef
Mahis grille and bar
08.2001 - 09.2013
GED -
Gtcc