Summary
Overview
Work History
Education
Skills
Volunteer Work
Personal Information
Languages
Timeline
Generic

Shamar Paterson

Vaughan

Summary

Enthusiastic and reliable professional dedicated to delivering exceptional customer service and creating memorable dining experiences for restaurant patrons. Proven ability to anticipate customer needs, effectively address complaints, and resolve issues promptly, ensuring satisfaction in every interaction. Maintains a positive attitude and unwavering focus in high-pressure, fast-paced environments. Committed to collaboration with the team to achieve company goals and enhance overall operational success.

Overview

7
7
years of professional experience

Work History

Server

Maple Downs Golf & Country Club
06.2018 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed multiple tables efficiently during high-volume service periods.
  • Trained junior servers on menu knowledge and best service practices.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Resolved guest complaints swiftly, improving overall dining experience.

Backshop Attendant

Carrying Place Golf Club
05.2022 - 10.2023
  • Assisted with event and tournament logistics, including setting up equipment and signage and aiding with opening and closing procedures for golf operations.
  • Managed daily golf operations, including the staging, cleaning, and maintenance of the golf cart fleet to ensure equipment was in excellent working condition for members and guests.
  • Delivered exceptional customer service by courteously greeting members and guests, managing the bag drop area, and handling, cleaning, and storing golf clubs with care.
  • Operated machinery and tools safely, adhering to established safety protocols.
  • Assisted in inventory management by restocking supplies and tracking stock levels.

Education

Bachelor of Commerce - Global Business Management

Toronto Metropolitan University
06-2025

Skills

  • Sales expertise
  • Experienced with Microsoft Excel
  • Memory retention
  • Team collaboration
  • Point of sale operation
  • Order delivery practices
  • High-volume dining
  • Strong work ethic

Volunteer Work

Toronto Ontario

Volunteer (2016-Present)

  • Participation in the Toronto Star Santa Claus Fund is a registered children's charity that provides 50,000 underprivileged children living in Toronto, Mississauga, Brampton, Ajax and Pickering with a gift during the holidays.
  • Participate with my father as we travel to different condominiums and homes across Toronto during the holiday season, usually around mid-November, to deliver presents to children.
  • This ongoing experience has taught me humility, which I have transferred into my server job.



Personal Information

Title: Server

Languages

French
Limited Working

Timeline

Backshop Attendant

Carrying Place Golf Club
05.2022 - 10.2023

Server

Maple Downs Golf & Country Club
06.2018 - Current

Bachelor of Commerce - Global Business Management

Toronto Metropolitan University

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Shamar Paterson