Shamar Johnson
Windsor,ON
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Truck Driver
J&R Trucking
08.2024 - Current
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Banking Customer Care Line
RBC Bank
02.2021 - 02.2022
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Banker
Caesar’s Palace Casino
01.2019 - 01.2021
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Processed applications for new accounts.
- Assisted customers with banking needs and inquiries.
Customer Service Representative & Sales
Cash 4 You & Western Union
01.2016 - 01.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Technical Support Representative & Sales
AT&T Wireless Services Communications
01.2015 - 12.2016
- Diagnosed and troubleshot hardware, software and network issues.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Front Desk Customer Service - Motivator
GoodLife Fitness
05.2009 - 01.2015
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Mentored new hires, fostering a supportive and inclusive company culture.
- Worked effectively in fast-paced environments.
Front Desk Customer Service - Motivator
L.A Fitness Gym
12.2007 - 05.2009
- Managed conflict resolution within teams, ensuring a harmonious work environment conducive to productivity and growth.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Education
Security Guard / Backroom Camera Scanning
Security School of Toronto
Toronto, ON03-2011
High School Diploma -
Everest College
Brampton, ON06-2010
Skills
- Safe Driving
- Strong Work Ethic
- Self-motivation and discipline
- Active Listening
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Call center experience
- Problem Resolution
- Sales closing
- Issue and Complaint Resolution
- Microsoft Office
- Money handling abilities
- Call Center Operations
- Data Collection
- Technical Support
- Filing
Languages
English
Native or Bilingual
Timeline
Truck Driver
J&R Trucking
08.2024 - Current
Banking Customer Care Line
RBC Bank
02.2021 - 02.2022
Banker
Caesar’s Palace Casino
01.2019 - 01.2021
Customer Service Representative & Sales
Cash 4 You & Western Union
01.2016 - 01.2020
Technical Support Representative & Sales
AT&T Wireless Services Communications
01.2015 - 12.2016
Front Desk Customer Service - Motivator
GoodLife Fitness
05.2009 - 01.2015
Front Desk Customer Service - Motivator
L.A Fitness Gym
12.2007 - 05.2009
Security Guard / Backroom Camera Scanning
Security School of Toronto
High School Diploma -
Everest College
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