Shamanpreet Kaur
Caledon,ON
Summary
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. On other hand side Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Care
Seva Food Bank
Mississauga, ON
06.2023 - Current
- Used company database to track client interactions, applications and service problems.
- Resolved client issues by correcting immediate problems and communicating with staff.
- Assessed customer satisfaction with services through follow-up communication.
- Provided customers with detailed information about company offerings, described features and applied verbal and written communication skills to redirect concerns toward positive aspects of products and services.
- Documented activities and complaints through electronic case management systems.
Security Officer
Securitas
Toronto, ON
03.2023 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Responded to fire and safety-related emergency calls .
- Observed strict safety protocols to maintain personal and coworker safety.
- Demonstrated a dedicated top safety and professionalism by reporting any irregularities with customer behaviour and strived to improve organizational processes and security measures.
Security /Concierge
The Forest Hill Group
Toronto, ON
06.2022 - Current
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Written communication skills and emotional tact and diplomacy when dealing with disruptive and combative individuals.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Mask Enforcement Specialists
Asp Security Services
Toronto, ON
06.2022 - 09.2022
- Worked Independently and collectively with team members to collaborate with police agencies to report violations for future enforcement efforts.
- Investigated and reported of actions taken , which would be later followed up with by other security officers.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Drafted detailed reports of actions taken, which would be later followed up with by other security officers.
- Ability to operate a range of equipment including an emergency radio, CCTV cameras and other surveillance equipment.
Warehouse Cleaner
IS2
Brampton, ON
08.2021 - 10.2021
- Inspected work sites and equipment to identify hazards or immediate work required to complete assignments.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
Customer Service Representative
Contact POINT 360
Mississauga, ON
01.2021 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Warehouse Associate
Manpower
Brampton, ON
06.2020 - 01.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
Warehouse Worker
Manpower
Brampton, ON
06.2018 - 08.2018
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Recognized defective material and reported issues to management.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
High School Diploma -
Government Seniors Secondary School
India , Punjab03.2016
High School Diploma -
St Mary Senior Secondary School
India , Punjab03.2014
Skills
- CCTV Surveillance
- Interior and Exterior Patrol
- First Aid and CPR Certified
- Fire Department Communication
- Verbal and Written Communication
- Emergency Response
Certification
- Private Security and Investigative Services.
- CPR and First Aid.
- Driving License - G
- OACP
Timeline
Client Care
Seva Food Bank
06.2023 - Current
Security Officer
Securitas
03.2023 - Current
Security /Concierge
The Forest Hill Group
06.2022 - Current
Mask Enforcement Specialists
Asp Security Services
06.2022 - 09.2022
Warehouse Cleaner
IS2
08.2021 - 10.2021
Customer Service Representative
Contact POINT 360
01.2021 - 10.2021
Warehouse Associate
Manpower
06.2020 - 01.2021
Warehouse Worker
Manpower
06.2018 - 08.2018
High School Diploma -
Government Seniors Secondary School
High School Diploma -
St Mary Senior Secondary School
Similar Profiles
Jalilabegum SalihuJalilabegum Salihu
Volunteer at Seva Food BankVolunteer at Seva Food Bank
Manmeet SinghManmeet Singh
CLIENT SUPPORT WORKER (STUDENT VOLUNTEER) at Seva Food BankCLIENT SUPPORT WORKER (STUDENT VOLUNTEER) at Seva Food Bank
JASHANDEEP KAUR DHALIWALJASHANDEEP KAUR DHALIWAL
Field Placement Student at Seva Food BankField Placement Student at Seva Food Bank
Zolal KazimZolal Kazim
Student Practical Nurse - Surgical Unit at Southlake Regional Health CentreStudent Practical Nurse - Surgical Unit at Southlake Regional Health Centre
Balpreet KaurBalpreet Kaur
Health Care Aide (Volunteer) at Davis Centre Long Term CareHealth Care Aide (Volunteer) at Davis Centre Long Term Care