SHAMAL SHANKAR
Hayward
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
14
14
years of professional experience
Work History
Store Manager
Highline Custom Jewelry
Walnut Creek
2020.01 - 2026.01
- Lead luxury sales operations and personally close high-ticket transactions
- Manage multi-million-dollar inventory and VIP client relationships
- Coach sales staff on closing strategies and client engagement
- Drive repeat and referral business through personalized follow-ups
- Supervised daily operations of jewelry store to ensure efficient workflow.
- Trained and mentored staff on customer service and product knowledge standards.
- Managed inventory levels and coordinated restocking of high-end jewelry items.
- Implemented sales strategies to promote luxury custom jewelry offerings effectively.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
Store Manager
The Diamond Ring Company
Walnut Creek
2016.01 - 2020.01
- Promoted based on consistent sales performance and leadership
- Led sales team and closed high-value diamond and jewelry transactions
- Built long-term client base resulting in repeat business
- Supervised daily operations of jewelry store to ensure efficient workflow.
- Trained and mentored staff on customer service and product knowledge standards.
- Managed inventory levels and coordinated restocking of high-end jewelry items.
- Developed visual merchandise displays to enhance store aesthetics and attract customers.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Sales Associate
The Diamond Ring Company
Walnut Creek
2012.01 - 2016.01
- Consultative selling of fine jewelry and diamonds
- Upselling, cross-selling, and relationship management
- Assisted customers in selecting jewelry based on preferences and budget.
- Educated clients on diamond quality, cuts, and settings for informed decisions.
- Processed sales transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues in a timely manner.
- Participated in training sessions to improve product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Skills
- High-Value Sales
- Closing & Negotiation
- Client Retention
- Luxury Jewelry & Watches
- Relationship-Based Selling
- Sales Coaching
- Upselling & Cross-Selling
- Sales strategy
- High-ticket sales
- Team leadership
- Staff training
- Problem solving
- Conflict resolution
- Customer service
- Systems and software expertise
- Product merchandising
- Loss prevention procedures
- Sales promotions
- Policies and procedures
- Supply ordering
- Accurate cash handling
- Employee engagement
- Opening and closing procedures
- Security system monitoring
- Report generation
- Store displays
- Cash management
Core Sales Expertise
- High-Value Sales
- Closing & Negotiation
- Client Retention
- Luxury Jewelry & Watches
- Relationship-Based Selling
- Sales Coaching
- Upselling & Cross-Selling
Timeline
Store Manager
Highline Custom Jewelry
2020.01 - 2026.01
Store Manager
The Diamond Ring Company
2016.01 - 2020.01
Sales Associate
The Diamond Ring Company
2012.01 - 2016.01