SHAM MUGHAL
Toronto,ON
Summary
Talented automotive representative with experience in all aspect in the sales department, proven track record of providing top-tier customer service for the clients on both ends of the transaction. Also possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Manager
Bolton Hyundai
04.2022 - Current
- Looked over both new and pre-owned sales department
- Trained sales staff on both new and pre-owned, training consisted of both product knowledge and sales process
- Delivered 356 new cars and 208 pre-owned vehicles in 2023
- Achieved and maintained 92% CSI for 2023
- Maintained pre-owned inventory, bought cars through auctions and overseen all trade-in appraisals, and worked on all marketing promotions for pre-owned department.
Finance Manager
Yorkdale Ford
01.2020 - 03.2022
- Averaged a $2300 in back office products, with 30/35 Turnovers per month
- Worked with DealerTrack and Route one, used all major banks and B lenders, also worked in-house leasing on new and used vehicles
- Sold third party warranties, products and accessories from Symtech and first Canadian
- Assisted in desking deals when needed for both new and pre-owned deals, located used cars for subprime deals.
New & Used Car Manager
Yorkdale Dufferin Mazda
05.2017 - 01.2020
- Train sales staff on product knowledge, sales process and run monthly meetings on current incentives
- Responsible for upholding survey percentages above 90%, which was 5% above target set by Mazda Canada
- Desked deals for sales team and helped close deals, which resulted in us to achieve 120% monthly target consistently for the year
- Brought the dealership from 9th place to 2nd place in sales in the region.
Sales Manager
Michael Hill
05.2015 - 05.2017
- Delegated tasks to the staff to maintain a healthy strong store structure; ran the store to 96% audit compliance with sales operations; have 100% score for customer service survey
- Coaching and developing the team to create a people focused environment for the clients
- Achieving and maintaining 90% gold star compliance though the Friedman concept throughout the store
- Consulting clients on financial options though the Michael Hill card to help make easy payments for their purchase
- Created a strong open means of communication between the staff and I, allowing them unlimited amount of support.
Assistant Manager
Wirelesswave
01.2014 - 03.2015
- Tasked with achieving personal and store sales targets monthly with weekly regional updates
- Coached and developed sales teams with OBT (observational behaviour training) which assisted in tracking progress on sales and administrative growth
- Achieved and maintained above expectational sales track with consistent top tier sales goals
- Focused customer service experience with post sale follow-ups, as well as implemented successful incentive-based customer referral program, generating new leads and repeat business
- Responsible for inventory management for serialized/non-serialized inventory as well all as all customer trade-in.
Manager
Blacks Photography
08.2011 - 01.2014
- Started as sales representative, and moved into management within 9 months
- Coached and developed the staff to have an outstanding level of professional customer service
- Delivered a 95% audit score as well as a 108% sales performance target achievement
- Achieved above budget results for a consistent 3 quarters
- Created a strong open means of communication between the staff and I, allowing them unlimited amount of support.
Education
Business Administration -
Seneca College
Toronto, ON06.2014
Skills
- Experience as a Customer Service Representative within Automotive, Jewelry and electronics
- Strong Team collaboration & efficient independent worker
- Sales Management
- Sales team training
- Retail sales (10 years)
- Experience in a Management role in Luxury & Electronic retail (5 years)
- Goals and performance
- Experience in Automotive Sales (7 years)
- Staff Management
- Excellent Proficiency Microsoft Office Suite
Languages
English
Native or Bilingual
Urdu
Professional Working
Punjabi
Limited Working
Certification
OMVIC
Personal Information
Willing To Relocate: Greater Toronto Area, ON
Timeline
Sales Manager
Bolton Hyundai
04.2022 - Current
Finance Manager
Yorkdale Ford
01.2020 - 03.2022
New & Used Car Manager
Yorkdale Dufferin Mazda
05.2017 - 01.2020
Sales Manager
Michael Hill
05.2015 - 05.2017
Assistant Manager
Wirelesswave
01.2014 - 03.2015
Manager
Blacks Photography
08.2011 - 01.2014
Business Administration -
Seneca College
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