Shalu Verma
Edmonton,AB
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
7
7
years of professional experience
Work History
Administrator (Part Time)
Maverick Towing & Recovery
Edmonton, AB
01.2025 - Current
- Booking meetings, appointments, and managing calendars.
- Handling inquiries and supporting client relations.
- Ordering and managing office inventory.
- Handling phone calls, emails, and correspondence professionally.
- Creating, editing, and maintaining documents, records, and reports.
- Accurately process employee salaries and deductions in compliance with tax laws and payroll regulations.
Supervisor
Careit Urban Deli
Edmonton, Alberta
11.2023 - Current
- Supervised daily operations in fast-paced urban deli environment.
- Trained staff on food safety and customer service protocols.
- Managed inventory levels and assisted with ordering supplies.
- Scheduled employee shifts to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly and effectively to enhance satisfaction.
- Conducted regular staff meetings to improve communication and teamwork.
- Assisted with payroll processing by verifying timekeeping records.
- Maintained accurate records of employee timecards, payroll information.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory levels and ordered supplies to maintain stock availability.
Supervisor
Blaze Pizza
Edmonton, Alberta
07.2023 - 11.2023
- Resolved customer complaints promptly and effectively to enhance satisfaction.
- Conducted regular staff meetings to improve communication and teamwork.
- Maintained cleanliness and organization in food preparation areas.
- Complied with company policies, objectives and communication goals.
Credit Relationship Manager
Indostar Capital Finance Ltd
Chandigarh, India
07.2021 - 08.2022
- Managed credit assessments for loan applications and client evaluations.
- Conducted risk analysis to determine creditworthiness of potential clients.
- Reviewed financial documents to ensure compliance with company policies.
- Provided training and guidance on credit policies to junior staff members.
- Utilized financial software for tracking credit approvals and monitoring accounts.
- Managed customer accounts to ensure timely payment and compliance.
- Communicated effectively with clients to resolve payment issues and inquiries.
Credit Relationship Manager
HDB Financial Services Ltd
Karnal, India
10.2018 - 09.2020
- Managed client portfolios to enhance credit relationships and satisfaction.
- Analyzed credit applications to assess risk and determine approval status.
- Facilitated communication between clients and internal teams for effective service delivery.
- Worked closely with internal departments such as Legal, Compliance, Risk Management, Operations.
- Educated colleagues on new products and services related to Credit Relationship Management.
- Monitored customer account activity and updated payment information as required.
- Attended meetings, conferences, seminars relevant to the Credit Relationship Management field in order to stay up-to-date on industry news and trends.
Education
1 Year Diploma - Mobile Application Development
Northern College (Pures Campus)
Toronto, ON05-2023
Bachelor of Science - Computer Science
Bhagat Phool Singh Mahilla Vishwavidyalaya
India05-2018
Skills
- Time management
- Customer service
- Basic HR or payroll knowledge
- Social media or content posting for small businesses
- Problem solving
- Teamwork and collaboration
- Inventory management
- Staff training
- Client communication
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Data entry and database management
- Verbal communication with staff, clients, and vendors
- Multitasking
- Scheduling and calendar management
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Professional
Timeline
Administrator (Part Time)
Maverick Towing & Recovery
01.2025 - Current
Supervisor
Careit Urban Deli
11.2023 - Current
Supervisor
Blaze Pizza
07.2023 - 11.2023
Credit Relationship Manager
Indostar Capital Finance Ltd
07.2021 - 08.2022
Credit Relationship Manager
HDB Financial Services Ltd
10.2018 - 09.2020
1 Year Diploma - Mobile Application Development
Northern College (Pures Campus)
Bachelor of Science - Computer Science
Bhagat Phool Singh Mahilla Vishwavidyalaya
Similar Profiles
Stephen JenningsStephen Jennings
Tow Truck Driver at CSI Towing And Recovery LLC/ Towing CompanyTow Truck Driver at CSI Towing And Recovery LLC/ Towing Company
Chelsea MunsonChelsea Munson
Community Living Life Skills Worker at Ask Wellness-Maverick Supportive Recovery HousingCommunity Living Life Skills Worker at Ask Wellness-Maverick Supportive Recovery Housing
Dakota CreechDakota Creech
Heavy Duty Vehicle Manager at Vulcan Towing and RecoveryHeavy Duty Vehicle Manager at Vulcan Towing and Recovery
Dana JonesDana Jones
Yoga Instructor at Forza Yoga and PilatesYoga Instructor at Forza Yoga and Pilates
Nicholas WeschNicholas Wesch
Fire Alarm Inspector and Service Technician at Johnson ControlsFire Alarm Inspector and Service Technician at Johnson Controls