ARUN RAJ
Toronto,Ontario (ON)
Summary
Dynamic leader and strategic thinker with a proven track record at LuLu International Exchange. Excelled in enhancing customer satisfaction and expanding the client base through innovative referral and marketing strategies. Demonstrated expertise in branch operations and team management, ensuring compliance and fostering a culture of continuous learning. Skilled in multitasking and problem-solving, significantly improving service levels and operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Branch Supervisor
LuLu International Exchange
05.2021 - 06.2024
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Expanded client base with successful referral generation strategies that leveraged existing customer connections.
- Implemented effective marketing campaigns to increase brand awareness in the community and attract new clientele.
- Maintained compliance with regulatory standards, conducting regular audits and implementing corrective actions when necessary.
- Ensured accurate record-keeping practices were followed in accordance with company policy guidelines.
- Promoted a positive work environment through leadership initiatives focused on teamwork, recognition, and continuous learning opportunities for employees.
- Managed daily branch operations efficiently, ensuring smooth execution of all tasks while maintaining excellent service levels for customers.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Expanded clientele base through proactive engagement with walk-in customers, assessing their foreign exchange requirements.
- Maintained a secure work environment by following strict cash handling procedures and verifying customer identification documents.
Education
MBA - International Business
PONDICHERRY UNIVERSITY
PUDUCHERRY01-2022
BBA - AIRLINE AND AIRPORT MANAGEMENT
ST ANTONY'S SCHOOL OF MANAGMENT STUDIES
ERNAKULAM06-2019
Skills
- Branch operations
- Team management
- Employee engagement
- Customer service
- Currency transaction management
- Personnel oversight
- Multitasking
- Problem-solving abilities
- Decision-making
- Planning and coordination
- Self motivation
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
Timeline
Assistant Branch Supervisor
LuLu International Exchange
05.2021 - 06.2024
MBA - International Business
PONDICHERRY UNIVERSITY
BBA - AIRLINE AND AIRPORT MANAGEMENT
ST ANTONY'S SCHOOL OF MANAGMENT STUDIES
Similar Profiles
MOHAMMED NIHALMOHAMMED NIHAL
CORPORATE ONBOARDING AND BRANCH COMPLIANCE ANALYST at LULU INTERNATIONAL EXCHANGE LLCCORPORATE ONBOARDING AND BRANCH COMPLIANCE ANALYST at LULU INTERNATIONAL EXCHANGE LLC
Sudheesh KumarSudheesh Kumar
Assistant branch supervisor at Lulu International Exchange L L CAssistant branch supervisor at Lulu International Exchange L L C
Rudy SevillinoRudy Sevillino
Frontliner Associate at LuLu International Exchange LLCFrontliner Associate at LuLu International Exchange LLC