SHALU SHARMA
WINNIPEG,MB
Overview
5
5
years of professional experience
Work History
Customer Service Representative Team Lead
Porter Airlines
Winnipeg, MB
10.2024 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Sales Associate
Roots
09.2021 - Current
- Greeting Customers
- Helping them finding sizes, and recommending styles
- Taking care of fitting rooms
- Stocking new stuff
Flight Attendant
Perimeter Aviation
02.2021 - Current
- Guide and assist for safety and comfort to passengers
- Always conduct safety checks before the flight
- Greet and communicate with customers
- Help passengers find their seats
- Prepare and serve drinks and food to passengers
- Take orders from passengers
- Trained for emergency evacuation, firefighting, oxygen administration
Overnight Team Member
Tim Hortons
08.2019 - 12.2021
- Demonstrating the use of emergency and safety equipment
- Serving beverages, meals, and snacks
- Answering questions about store policies and concerns to support positive customer experiences
- Operated cash register to record all transactions accurately and efficiently
- Helped over 50 guests every day by processing payments, monitoring reward accounts, and resolving service concerns
- Replenished and rotated food items, following correct food cooling and storage procedures
Education
Certificate - Flight Attendant
International Institute of Travel And Tourism
Toronto, ON12-2021
Skills
- Inbound and outbound calls
- Continuous improvement
- Customer service analysis
- Process improvement
- Report preparation
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team leadership
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative Team Lead
Porter Airlines
10.2024 - Current
Sales Associate
Roots
09.2021 - Current
Flight Attendant
Perimeter Aviation
02.2021 - Current
Overnight Team Member
Tim Hortons
08.2019 - 12.2021
Certificate - Flight Attendant
International Institute of Travel And Tourism