Overview
Work History
Education
Skills
Languages
Timeline
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SHALU SHARMA

WINNIPEG,MB

Overview

5
5
years of professional experience

Work History

Customer Service Representative Team Lead

Porter Airlines
10.2024 - Current
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Sales Associate

Roots
09.2021 - Current
  • Greeting Customers
  • Helping them finding sizes, and recommending styles
  • Taking care of fitting rooms
  • Stocking new stuff

Flight Attendant

Perimeter Aviation
02.2021 - Current
  • Guide and assist for safety and comfort to passengers
  • Always conduct safety checks before the flight
  • Greet and communicate with customers
  • Help passengers find their seats
  • Prepare and serve drinks and food to passengers
  • Take orders from passengers
  • Trained for emergency evacuation, firefighting, oxygen administration

Overnight Team Member

Tim Hortons
08.2019 - 12.2021
  • Demonstrating the use of emergency and safety equipment
  • Serving beverages, meals, and snacks
  • Answering questions about store policies and concerns to support positive customer experiences
  • Operated cash register to record all transactions accurately and efficiently
  • Helped over 50 guests every day by processing payments, monitoring reward accounts, and resolving service concerns
  • Replenished and rotated food items, following correct food cooling and storage procedures

Education

Certificate - Flight Attendant

International Institute of Travel And Tourism
Toronto, ON
12-2021

Skills

  • Inbound and outbound calls
  • Continuous improvement
  • Customer service analysis
  • Process improvement
  • Report preparation
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Team leadership

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Customer Service Representative Team Lead

Porter Airlines
10.2024 - Current

Sales Associate

Roots
09.2021 - Current

Flight Attendant

Perimeter Aviation
02.2021 - Current

Overnight Team Member

Tim Hortons
08.2019 - 12.2021

Certificate - Flight Attendant

International Institute of Travel And Tourism

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SHALU SHARMA