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Overview
Work History
Education
Skills
Languages
Timeline
SHALU SHARMA
WINNIPEG,
MB
Contact me
Overview
5
5
years of professional experience
Work History
Customer Service Representative Team Lead
Porter Airlines
10.2024 - Current
Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Show Description
Sales Associate
Roots
09.2021 - Current
Greeting Customers
Helping them finding sizes, and recommending styles
Taking care of fitting rooms
Stocking new stuff
Show Description
Flight Attendant
Perimeter Aviation
02.2021 - Current
Guide and assist for safety and comfort to passengers
Always conduct safety checks before the flight
Greet and communicate with customers
Help passengers find their seats
Prepare and serve drinks and food to passengers
Take orders from passengers
Trained for emergency evacuation, firefighting, oxygen administration
Show Description
Overnight Team Member
Tim Hortons
08.2019 - 12.2021
Demonstrating the use of emergency and safety equipment
Serving beverages, meals, and snacks
Answering questions about store policies and concerns to support positive customer experiences
Operated cash register to record all transactions accurately and efficiently
Helped over 50 guests every day by processing payments, monitoring reward accounts, and resolving service concerns
Replenished and rotated food items, following correct food cooling and storage procedures
Show Description
Education
Certificate - Flight Attendant
International Institute of Travel And Tourism
Toronto, ON
12-2021
Show Description
Skills
Inbound and outbound calls
Continuous improvement
Customer service analysis
Process improvement
Report preparation
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Multitasking and organization
Problem-solving abilities
Multitasking
Reliability
Organizational skills
Team leadership
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative Team Lead
Porter Airlines
10.2024 - Current
Sales Associate
Roots
09.2021 - Current
Flight Attendant
Perimeter Aviation
02.2021 - Current
Overnight Team Member
Tim Hortons
08.2019 - 12.2021
Certificate - Flight Attendant
International Institute of Travel And Tourism