Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Shalu Maurya

Shalu Maurya

Vancouver,BC

Summary

Versatile professional with over a decade of demonstrated success in both the dynamic world of Hotels, Airlines, and Travel Industry, as well as the education sector. Known for a results-driven approach and exceptional organizational skills, I've honed the ability to meet targets and deadlines while delivering top-notch customer service. In the dual role, I've leveraged the extensive industry knowledge to bridge the gap between hospitality and education. As an Instructor, I've seamlessly integrated my background in customer service and communication to deliver engaging, quality education that ensures student satisfaction. My knack for research and analytical thinking has also proven invaluable in shaping effective instructional methods. I'm excited to continue this harmonious blend of hospitality and education, leveraging the unique skill set to contribute to the success of innovative companies that value excellence and continuous growth.

Overview

15
15
years of professional experience

Work History

Management Studies Instructor

Western Community College
05.2023 - Current
  • Spearheaded development and enhancement of curriculum and instructional materials, ensuring alignment with program objectives and industry standards
  • Collaborated with cross-functional teams to conceptualize innovative teaching approaches and techniques, resulting in dynamic and engaging learning experience
  • Implemented data-driven improvements based on assessment results, contributing to measurable enhancement in student outcomes
  • Played pivotal role in supporting campus administrative functions, streamlining processes, and enhancing overall student experience
  • Being an active member of various college's academic committees including "Student Council" and "EDI (Equality, Diversity & inclusion Committee"
  • Collaborated with administrative teams to identify and address student needs and concerns promptly, resulting in improved satisfaction and retention rates.

Hospitality Course Instructor

Canadian College
01.2023 - Current
  • Utilized creative teaching strategies to engage students, fostering an environment conducive to active learning and knowledge retention
  • Etablished rigorous and fair evaluation process to assess student performance, providing constructive feedback for growth and development
  • Implemented data-driven improvements based on assessment results, contributing to measurable enhancement in student outcomes
  • Acted as role model by consistently upholding high standards and values of institution
  • Demonstrated unwavering commitment to fostering positive and respectful learning environment for students and colleagues
  • Implemented innovative strategies to continually enhance curriculum content, resulting in more engaging and effective learning experience.

Manager Academics & Compliance Centre

Hospitality Studies
02.2022 - 07.2023
  • Developed and executed comprehensive strategy for curriculum design, ensuring alignment with industry standards and compliance requirements
  • Managed team of curriculum specialists to review, update, and enhance academic programs, resulting in increased program relevance and student engagement
  • Led efforts to monitor and maintain compliance with all relevant educational regulations, accrediting bodies, and quality assurance standards
  • Collaborated closely with regulatory agencies to ensure timely submissions and approvals, demonstrating commitment to maintaining institutional integrity
  • Designed and implemented robust academic assessment framework to evaluate program effectiveness and student learning outcomes
  • Generated accurate and comprehensive compliance reports for internal and external stakeholders, ensuring transparency and accountability
  • Maintained meticulous records of compliance-related documentation to facilitate audits and reviews.

Hospitality Instructor

Oscar International College
01.2020 - 05.2023
  • Pursued on an ongoing basis the continuance of scholarly growth, both within and outside the subject discipline, and conduct course instruction for one or more courses in the curriculum
  • Utilize diverse teaching strategies
  • Provide service to the college in terms of student counseling and tutor services
  • Assessed and identified needs for changes in curriculum and recommended suggestions and ideas for improvement
  • Profound knowledge of adult learning concepts and training techniques
  • Immense ability to design curriculum in the hospitality industry environment
  • Motivate and counsel students in areas of behavior, personal growth and study habits
  • Skilled at curriculum design and instructional design material in Hospitality related programs
  • Ability to integrate and apply principles of instructional design to meet learning outcomes
  • Knowledge of competency-based curriculum and assessment design approach
  • Ability to integrate Hands-on experience with program and curriculum evaluations
  • Ability to work effectively with Subject Matter Experts.

Corporate Sales Manager

Painter's Lodge & April Point Resort & Spa
05.2019 - 12.2019
  • Identified and generated leads through networking, cold-calling, and marketing, converting into key accounts. Managed over 40 customer calls per day.
  • Managed sales cycle from inception to execution and conducted bid analysis and deal execution, ensuring to buy, sell and renegotiate/renew contracts at best prices
  • Full ownership of P&L to achieve revenue growth and gross profit stream
  • Wrote formal responses to RFQ/RFPs and identified and reviewed clients’ marketing requirements in order to create tailored solutions
  • Expanded client base by setting up meetings and telephoning marketing decision-makers and agencies. Expanded hotels's overall database by approx. 50% including lower mainland region.
  • Worked with management closely to meet revenue objectives
  • Implemented appropriate strategies to resolve adverse trends and improve sales.

Head of Corporate Sales

Catapultt Services Pvt. Ltd
03.2017 - 08.2018
  • Led dynamic team of 4 professionals in executing large-scale events across multiple cities, resulting in increased corporate engagement and revenue growth.
  • Collaborated closely with marketing team to design and implement effective corporate promotional templates, enhancing brand visibility
  • Conducted comprehensive training sessions to enhance team members' soft skills, email writing proficiency, and rate negotiation abilities, resulting in improved client interactions and negotiations
  • Customized itineraries to meet clients' specific requirements, ensuring tailored and memorable corporate event experience
  • Using appropriate forecasting tools, strategies to visualize market scenario and developing mid to long term plans.
  • Efficiently generated and processed requests for records and reports, facilitating data-driven decision-making and streamlined operations.
  • Executed three big fat weddings worth INR 20 Cr.

Corporate Sales Manager

Vivanta By Taj
03.2016 - 02.2017
  • Implemented catering marketing plans to achieve revenue goals and developed promotional events to market catering operations to individuals and organizations
  • Developed positive working relationship with existing customers for repeat business.
  • Explored new business opportunities with potential customers through LinkedIn and Twitter platforms.
  • Represented Taj Gurgaon Worldwide as Relationship Manager for very high potential Accounts of National Importance (Genpact, HSBC, Bank Of America , SIEMENS, GE , Samsung, TCS , Nissan, E&Y, Apple, Facebook)
  • Performed catering price negotiation with customers based on hotel's guidelines.
  • Ensured quality services and operations by building trustful and positive relationships with customers and colleagues
  • Explored new business opportunities with potential customers through in-house PR activities and cultivated and grew accounts like TWITTER & FACEBOOK.
  • Maintained Hotel’s Master Database and using it for creating hotel awareness through various marketing campaigns and generated approximately 20-25 F&B leads from corporate database through promotional e-mailers.
  • Solely handled VVIP delegations and events successfully.

Regional Assistant Corporate Sales Manager

ITC Hotels Ltd
01.2014 - 01.2016
  • Responsible for cluster sales of 48 Hotels across India and ensured annual budget for each hotel is achieved by increasing sales and occupancy for less performing hotels
  • Developed and implemented robust sales and marketing strategies for any new hotel in hotel chain by strategizing Product Marketing plans, short & long-term sales achievement plans, and business development on key accounts
  • Prepared monthly MIS report for Regional Marketing Office- North
  • Assisted the hotel teams (GM’s & Dos’s) in collective strategic pricing decisions to gain synergies across the multiple hotels in the city, state & country.

Assistant Sales Manager

Crowne Plaza Today Gurgaon
06.2012 - 01.2014
  • Responsible for maximizing profitability of hotel by ensuring maximum occupancy of banquets & hotel rooms at high revenues by developing potential corporate clients for hotel
  • Ensured right coordination of events within hotel and actively participated to optimize revenue by being point of contact for operational departments, I made sure every detail of client request had been taken into consideration
  • Ensured availability during events and managed any client complaints
  • Made post-event meetings to ascertain satisfaction of clients and facilitated new bookings with us.

Inflight Attendant

Kingfisher Airlines
05.2008 - 05.2012

Education

Master of Technology - Entrepreneurship and Innovation, Business Management

Sobey School of Business At Saint Mary's University
Halifax, NS
2020

Pusa Bachelor of Science - Nutrition

Institute of Hotel Management, Catering
New Delhi
2008

American Hotel & Lodging Association (AHLEI) Certified by AHLEI for Proctorship and Hospitality Training Training & Industry Involvement -

ITC Maurya Luxury Hotel
New, Delhi
2006

Skills

  • Business Development
  • Negotiation
  • Lead Generation
  • Corporate account management
  • Promotions and Marketing Strategies
  • Quantitative and Qualitative Market Research
  • Customer Demographics
  • Database Skills
  • Brand Development
  • Prompt Engineering
  • Sales process management
  • Communications and Training

Accomplishments

  • Supervised team of 6 staff members including reservation and sales department at North Coast Hotels Ltd, Vancouver BC.
  • Collaborated with team of 5 in the development of Centre for Hospitality Studies & Research Project in Alberta.
  • Received approvals by PTIB (Private Training Institution Board) for a blend of online and hybrid programs by introducing AMPeducator software (CRM) for college administration at Oscar International College.
  • Achieved "Rookee of the Year" award for over-achieving revenue targets by INR 35 Lakhs at Catapultt Services Pvt Ltd for the year 2017.
  • Developed and maintained master database in Vivanta by Taj Hotel which led to increase in F&B and room sales leads by 28%.
  • Received recognition in the team for RFP approval for the highly key potential account- Sumsung along with several CAT A accounts for Crowne Plaza Today Gurgaon in year 2013.
  • Received employee of the month for providing exceptional services in Kingfisher Airlines in the year 2010.

Languages

English
Full Professional

Timeline

Management Studies Instructor

Western Community College
05.2023 - Current

Hospitality Course Instructor

Canadian College
01.2023 - Current

Manager Academics & Compliance Centre

Hospitality Studies
02.2022 - 07.2023

Hospitality Instructor

Oscar International College
01.2020 - 05.2023

Corporate Sales Manager

Painter's Lodge & April Point Resort & Spa
05.2019 - 12.2019

Head of Corporate Sales

Catapultt Services Pvt. Ltd
03.2017 - 08.2018

Corporate Sales Manager

Vivanta By Taj
03.2016 - 02.2017

Regional Assistant Corporate Sales Manager

ITC Hotels Ltd
01.2014 - 01.2016

Assistant Sales Manager

Crowne Plaza Today Gurgaon
06.2012 - 01.2014

Inflight Attendant

Kingfisher Airlines
05.2008 - 05.2012

Master of Technology - Entrepreneurship and Innovation, Business Management

Sobey School of Business At Saint Mary's University

Pusa Bachelor of Science - Nutrition

Institute of Hotel Management, Catering

American Hotel & Lodging Association (AHLEI) Certified by AHLEI for Proctorship and Hospitality Training Training & Industry Involvement -

ITC Maurya Luxury Hotel

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Shalu Maurya