Shalu Bawa
Halifax,NS
Summary
Results-driven procurement professional with expertise in identifying cost-savings opportunities, managing vendors and negotiating contracts. Proven track record of successful cost optimization and supplier performance management.
Overview
17
17
years of professional experience
Work History
Sourcing and Procurement Manager
Jaanya Enterprises
New Delhi , Delhi , India
04.2011 - 01.2023
- Championed merchandising team to create and implement profitable pricing strategies.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Created and maintained portfolio of qualified vendors from India and china to expand options.
- Developed and maintained relationships with key domestic and international suppliers for smooth communication and to meet required expectations.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
Project Coordinator
National Consultancy Service
New Delhi , Delhi, India
03.2008 - 04.2011
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Customer Service Associate
Staples Business Depot
Toronto , Ontario
08.2005 - 07.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers helped them to complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Science
06.1993
Skills
- Good Telephone Etiquette
- Cultural Awareness
- Interpersonal Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Dependable and Responsible
- Planning and Coordination
- Self-Motivated
- Company Inventory Oversight
- Vendor Negotiations
Timeline
Sourcing and Procurement Manager - Jaanya Enterprises
04.2011 - 01.2023
Project Coordinator - National Consultancy Service
03.2008 - 04.2011
Customer Service Associate - Staples Business Depot
08.2005 - 07.2006
Delhi University - Bachelor of Science, Science