SHALU
Belleville,ON
Summary
Actively seeking a customer service position where I can optimize my problem solving and organizational skills to contribute to increased customer satisfaction. Personable and reliable Crew Trainer bringing 9 months of experience in overseeing food handling and customer service staff development. Proficient in all restaurant positions with extensive expertise in employee assessment. Proven history of increasing productivity and bolstering services. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
3
3
years of professional experience
Work History
Human Resources Intern
Hastings County
235 Pinnacle St Belleville, ON K8N3B1
05.2024 - Current
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Collaborated with HR team to update policies, ensuring compliance with federal, state, and local labor laws.
- Answered phone and performed clerical duties to assist human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Crew Trainer
McDonalds
06.2023 - Current
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
IELTS Trainer
Harpreet IELTS Center
05.2021 - 03.2023
- Developed and implemented IELTS-specific training plans to meet individual student needs.
- Provided instruction on the four components of the IELTS exam, reading, writing, listening and speaking.
- Instructed students in test-taking strategies for the IELTS exam.
- Administered practice tests to evaluate student progress and identify areas needing improvement.
- Conducted weekly tutorials with small groups of students focusing on grammar, pronunciation and vocabulary development.
Education
BSc. computer science -
Kurukshetra University
Haryana, India12.2021
Some College (No Degree) - Project Management
Loyalist College
Some College (No Degree) - Human Resource Management
Loyalist College
Skills
- Fast and efficient service worker
- Teamwork
- Accessible and friendly towards others
- Crew Supervision
- Crew Coordination
- Staff Training
- Customer Assistance
- Customer Engagement
- Recruitment Strategies
- Leadership Qualities
- File Management
- New Hire Orientation
- Microsoft Office
- Decision-Making
- Recruitment
- Human Resources Support
- Project Management
- In-Person and Telephone Interviewing
- Talent Acquisition
- Talent management
- Recruitment Management
Timeline
Human Resources Intern
Hastings County
05.2024 - Current
Crew Trainer
McDonalds
06.2023 - Current
IELTS Trainer
Harpreet IELTS Center
05.2021 - 03.2023
BSc. computer science -
Kurukshetra University
Some College (No Degree) - Project Management
Loyalist College
Some College (No Degree) - Human Resource Management
Loyalist College