SHALU
Belleville,ON
Summary
Actively seeking a customer service position where I can optimize my problem solving and organizational skills to contribute to increased customer satisfaction. Personable and reliable Crew Trainer bringing 9 months of experience in overseeing food handling and customer service staff development. Proficient in all restaurant positions with extensive expertise in employee assessment. Proven history of increasing productivity and bolstering services.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonalds
Belleville, ON
06.2023 - Current
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
IELTS Trainer
Harpreet IELTS Center
05.2021 - 03.2023
- Developed and implemented IELTS-specific training plans to meet individual student needs.
- Provided instruction on the four components of the IELTS exam, reading, writing, listening and speaking.
- Instructed students in test-taking strategies for the IELTS exam.
- Administered practice tests to evaluate student progress and identify areas needing improvement.
- Conducted weekly tutorials with small groups of students focusing on grammar, pronunciation and vocabulary development.
Education
BSc. computer science -
Kurukshetra University
12.2021
Some College (No Degree) - Project Management
Loyalist College
Belleville, ONSome College (No Degree) - Human Resource Management
Loyalist College
Belleville, ONSkills
- Fast and efficient service worker
- Teamwork
- Accessible and friendly towards others
- Crew Supervision
- Crew Coordination
- Staff Training
- Customer Assistance
- Customer Engagement
Timeline
Crew Trainer
McDonalds
06.2023 - Current
IELTS Trainer
Harpreet IELTS Center
05.2021 - 03.2023
BSc. computer science -
Kurukshetra University
Some College (No Degree) - Project Management
Loyalist College
Some College (No Degree) - Human Resource Management
Loyalist College
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