Shalonda Ward
Gardena
Summary
Detail-oriented and people-focused professional with experience coordinating services, supporting operations, and working directly with youth and families. Proven ability to manage schedules, maintain accurate records, and support multiple teams in fast-paced environments. Known for strong communication, reliability, and creating structured, supportive spaces for those being served. Passionate about contributing to school communities and helping students succeed both academically and personally.
Overview
8
8
years of professional experience
Work History
Parking Attendant / Operations Support
LAZ Parking
Brentwood, CA
11.2025 - Current
- Support daily operations in a high-traffic environment, ensuring organization and efficiency
- Assist customers and resolve issues in real time
- Process transactions and maintain accurate records
- Communicate with team members to support smooth workflow
After-School Program Teacher
YMCA OF Metropolitan Los Angeles
Los Angeles, CA
09.2025 - 11.2025
- Supported after-school programming for students from TK–8th grade, ensuring a safe, structured, and engaging environment
- Provided homework assistance and academic support, helping students stay on track with school assignments
- Assisted with daily program operations, including snack distribution, activity coordination, and student supervision
- Led and supported group activities that encouraged teamwork, creativity, and social development
- Built positive relationships with students and parents, fostering a supportive and inclusive environment
- Managed transitions between activities while maintaining organization and structure
Clinical Care Coordinator / Patient Navigator
Rume Health Medical Group
Los Angeles, CA
06.2024 - 11.2025
- Coordinated patient care across 13+ substance abuse treatment facilities, ensuring timely scheduling, follow-ups, and continuity of care
- Maintained accurate and confidential patient records in compliance with HIPAA regulations
- Served as a liaison between providers, social services, and patients to ensure clear communication and effective care coordination
- Supported and coordinated Medication-Assisted Treatment (MAT) services, ensuring patients received appropriate care and follow-up
- Managed multiple priorities in a fast-paced environment while maintaining organization and attention to detail
- Identified gaps in care and supported workflow improvements to enhance patient experience and service delivery
Youth Program Leader
Boys And Girls Club Of Carson
Carson, CA
09.2023 - 12.2024
- Led and managed 6+ student enrichment clubs independently, ensuring structured, engaging programming
- Developed and implemented lesson plans focused on academic support and personal development
- Coordinated daily program operations, including attendance tracking and activity planning
- Built strong relationships with students, fostering a positive and supportive environment
- Collaborated with staff and school partners to support program success
- Addressed behavioral challenges using de-escalation techniques
Customer Service Specialist
ABM Industries
Los Angeles, CA
11.2022 - 11.2025
- Managed 40–60 daily interactions, resolving issues and providing support
- Documented interactions and maintained accurate service records
- Provided de-escalation and problem-solving in high-pressure situations
- Trained new employees on systems and workflow processes
Shift Lead Supervisor
Sameday Health
Culver City, CA
11.2020 - 11.2022
- Supported daily operations in a high-volume healthcare clinic
- Assisted with scheduling, workflow coordination, and patient support
- Maintained organization and efficiency across daily operations
- Upsold products and services increasing company revenue by 30%
Program Worker
Beyond the Bell, Youth Development Program
Los Angeles, CA
06.2018 - 12.2019
- Assisted with after-school programming and student supervision
- Supported academic and enrichment activities
- Maintained a structured and safe environment
Education
No Degree - English Education
California State University Dominguez Hills
Carson, CASkills
- School Operations Support
- Administrative Coordination
- Scheduling & Calendar Management
- Student & Family Communication
- Data Entry & Documentation
- Workflow & Process Support
- Problem-Solving & Multitasking
- Customer Service & De-escalation
Timeline
Parking Attendant / Operations Support
LAZ Parking
11.2025 - Current
After-School Program Teacher
YMCA OF Metropolitan Los Angeles
09.2025 - 11.2025
Clinical Care Coordinator / Patient Navigator
Rume Health Medical Group
06.2024 - 11.2025
Youth Program Leader
Boys And Girls Club Of Carson
09.2023 - 12.2024
Customer Service Specialist
ABM Industries
11.2022 - 11.2025
Shift Lead Supervisor
Sameday Health
11.2020 - 11.2022
Program Worker
Beyond the Bell, Youth Development Program
06.2018 - 12.2019
No Degree - English Education
California State University Dominguez Hills