Shally Sharma
Woodbridge,ON
Summary
Dedicated and personable individual with a strong passion for delivering exceptional customer experiences. Seeking a Customer Service Representative position to leverage my excellent communication skills, problem- solving abilities, and empathetic nature in providing outstanding service to customers. Eager to contribute to a dynamic team and help build lasting customer relationships while actively contributing to the company's growth and success.
Overview
2
2
years of professional experience
Work History
Research Assistant
Humber College
01.2023 - 11.2023
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Patiently walked individuals through basic troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Resolved many technical support inquiries per day.
Customer Service Representative
Popular Car Wash
01.2022 - 11.2022
- Prepare reports on sales volumes, merchandising and personnel matters.
- Organize and maintain inventory.
- Resolve problems that arise, such as customer complaints and supply shortages.
- Providing excellent customer service by responding to guest needs, and resolving guest complaints
- Selling car wash, lottery, tobacco (age-related) products, fuel and convenience store items.
- Demonstrating knowledge of brands, products and inventory.
Education
Graduate Certificate - Information Technology
Humber College
Toronto, ON06.2023
Bachelor of Science - Information Technology
Amity University
Noida, India 08.2020
Skills
Team Leadership
Problem Solving
Time Management
Communication
Process Improvement
Fast-Paced Work
Security Awareness
Problem Solving
Communication Proficiency
Professionalism
Attention to Details
Customer Focus
Timeline
Research Assistant
Humber College
01.2023 - 11.2023
Customer Service Representative
Popular Car Wash
01.2022 - 11.2022
Graduate Certificate - Information Technology
Humber College
Bachelor of Science - Information Technology
Amity University
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