SHALLU
SURREY,BRITISH COLUMBIA
Summary
With over a year of Canadian experience in the field of customer care, put forward a strong record of effective leadership skills along with exceptional managerial skills. I have had an opportunity to work as a Customer Representative at McDonald's. I have gained a deeper understanding of Customers while working under the team for more than a year. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Produce Associate
Loblaw Companies Limited
- Delivered top-tier customer service by consistently commended to professionalism, reliability and exceeding performance expectations
- Assist customers and achieved effective customer service
- Ensured customer service
- Pleasantly greeted customers and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Cashier
Garden Centre
03.2024 - 07.2024
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Representative and Cashier
McDonald's
01.2021 - 08.2022
- Resolve customer queries and help them in every possible way
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Greet customers warmly and ascertain problems or reasons for calling
- Assist with the placement of orders, refunds, or exchanges.
Education
MBA -
University Canada West
Vancouver, BC06.2024
Bachelor of Science - Non Medical
Maharishi Dayanand University
Gurugram10.2021
Skills
- Attention-to-details
- Collaboration and Communication skills
- Customer Service skill
- Client-Centric Approach
- Management interaction
- Retail Sales
- Monitoring inventory
- Data Management
- Call Management
- Appointment Scheduling
- Complaint resolution
- Data Entry
- Customer Relationship Management (CRM)
- Team Development
Certification
- BST Licence, JIBC, 2024
- Microsoft Excel (Basic), LinkedIn Learning, 2023
- AWS Cloud Foundations, 2024
Timeline
Cashier
Garden Centre
03.2024 - 07.2024
Customer Representative and Cashier
McDonald's
01.2021 - 08.2022
Produce Associate
Loblaw Companies Limited
MBA -
University Canada West
Bachelor of Science - Non Medical
Maharishi Dayanand University
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