Shaliz DEHGHANI
Ottawa,ON
Summary
Over two years of client services experience. I have been able to overcome obstacles confronted as a customer service representative, collaborating with colleagues, and developing necessary skills in conflict-resolution. I have excellent communication skills experience in building relationships with internal and external clients/associates.
I'm interested in pursuing law as a post-graduate degree, with the hopes of practicing in the three languages I study in. Furthermore, over the course of my studies, I would like to gain perspective and experience through employment opportunities in a related field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Researcher
Mental Health Innovations Consulting
01.2023 - Current
- Transforming workplace mental health through the power of human connections.
- Gathered and organized information for research purposes.
- Calling First Responder Organizations marketing peer support services as well as the company’s latest product WeCARE encompassing cultivating a caring culture in the workplace
- Creating, navigating through and populating databases of potential and current clients
- Managing our newly-launched social media account
- Working with diverse Business Development team to strategies and streamline sales process
- Participating in weekly marketing and Business Development meetings
- Providing status update on a weekly basis
Manager
The Fitness Lab
03.2021 - 08.2022
- Adopting the usage of the fitness platform, MindBody
- Greeting clients upon their physical activity appointment
- Ensuring appointments are retailed and clients are signed in
- Responding to emails and answering phone calls
- Maintaining the cleanliness of the facility
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Client Services
Beechwood Naturopathy
01.2021 - 01.2022
- Greeting and screening patients before their appointment
- Cleaning patient rooms: sanitizing all surfaces, changing sheets
- Helping manage social media page and advertisements
- Maintaining patient confidentiality
Client Services
Fiazza Fresh Fired
08.2021 - 08.2022
- Creating rules, archiving, scheduling using outlook
- Collaborating with team members to ensure quality service is achieved
- Conflict management with customers
- Tasked with many responsibilities and achieved them all with high levels of proficiency
Client Services
Powerhaus
08.2022 - 12.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Education
Honours Bachelor of Health Sciences - Health Sciences
University of Ottawa
Ottawa, Ontario04.2024
Skills
- Strong organizational and analytical skills
- Oral and written communication: English, French, Spanish
- Excellent customer service skills
- Patience
- Attentiveness
- Emotional intelligence
- Clear communication and writing skills
- Creativity and resourcefulness
- Persuasion skills
- Autonomous
- Punctual
- Reliable
- Time management
- Microsoft Word, Excel, Outlook
Languages
English
French
Spanish
Certification
Responding to Mental Distress micro credential- University of Dalhousie
Timeline
Researcher
Mental Health Innovations Consulting
01.2023 - Current
Client Services
Powerhaus
08.2022 - 12.2023
Client Services
Fiazza Fresh Fired
08.2021 - 08.2022
Manager
The Fitness Lab
03.2021 - 08.2022
Client Services
Beechwood Naturopathy
01.2021 - 01.2022
Honours Bachelor of Health Sciences - Health Sciences
University of Ottawa
Responding to Mental Distress micro credential- University of Dalhousie
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