Shalita Hammell
Hawthorne
Summary
Client-drive with 18 years of experience acting as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient registration. Calming presence in light of often stressful enrollment processes and complex billing and paperwork.
Overview
12
12
years of professional experience
Work History
Human Services Aide
Los Angeles County
03.2013 - Current
- Monitors and documents court ordered visitations in office between the child and parent.
- Assists professional staff on site visitations, in-depth investigations, and assessments to provide additional observation and reports of behavior and physical state of clients and environment, answer questions, and gather additional client data.
- Transports children and/or adult clients to medical counseling, therapeutic and psychological appointments, court, school, from substitute care placement to the visitation site, foster care.
- Completes or assists the client in completing applications for program participation.
- Conducts investigations of inquiries, issues, or problems relating to the case and provides collected information to professional staff or clients for resolution; and searches for case related information and documentation utilizing a wide variety of resources and referrals as directed.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Acted as mandatory reporter of abuse.
Customer Care Agent
United States Postal Service, USPS
05.2012 - 03.2013
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
Hiram Johnson High School
Sacramento, CA06.1997
Skills
- Conflict Resolution
- Interpersonal Communication
- Client Advocacy
- Critical Thinking
- Active Listening
- Time Management
- Able to multi-task in fast paced environment
Timeline
Human Services Aide
Los Angeles County
03.2013 - Current
Customer Care Agent
United States Postal Service, USPS
05.2012 - 03.2013
High School Diploma -
Hiram Johnson High School
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