Shalini Tharvendhan
Brampton
Summary
Dynamic and detail-oriented individual with extensive experience in marketing and sales coordination. Proficient in managing events, maintaining relationships with vendors, and providing administrative support to streamline operations. Possesses excellent communication skills and the ability to thrive in fast-paced, collaborative environments
Overview
4
4
years of professional experience
Work History
Senior Associate, Projects
Allsec Technologies
India
08.2022 - 03.2023
- Acted as the primary point of contact for vendor inquiries, facilitating communication and ensuring timely resolution of issues.
- Demonstrated exceptional customer service skills by addressing and resolving customer queries and concerns in a prompt and satisfactory manner.
- Conducted thorough investigations into discrepancies related to sales and marketing activities, analyzing root causes and implementing effective solutions to prevent recurrence.
- Played a key role in streamlining the invoice processing workflow, optimizing efficiency and accuracy in financial transactions.
- Collaborated closely with cross-functional teams to identify areas for improvement and implement process enhancements, contributing to overall operational effectiveness and customer satisfaction.
Assistant Sales Manager
Accenture
Chennai, Tamilnadu, India
09.2018 - 05.2022
- Acted as the primary point of contact for vendor inquiries, ensuring smooth communication and timely issue resolution.
- Demonstrated exceptional customer service skills by promptly addressing and resolving customer queries and concerns.
- Conducted thorough investigations into discrepancies related to sales and marketing activities, analyzing root causes and implementing effective solutions to prevent recurrence.
- Played a key role in streamlining the invoice processing workflow, optimizing efficiency and accuracy.
- Collaborated closely with cross-functional teams to identify areas for improvement and implement process enhancements, contributing to overall operational effectiveness and customer satisfaction.
Education
Graduate Certificate - Marketing Management
Humber College
Toronto, ON12.2024
Bachelor of Arts - Commerce
Patrician College of Arts And Science
India04.2018
Skills
- Proactive and results-oriented sales approach
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Customer-focused mindset
Languages
Tamil
Native or Bilingual
English
Native or Bilingual
Sign Language ( Beginner level)
Limited Working
Timeline
Senior Associate, Projects
Allsec Technologies
08.2022 - 03.2023
Assistant Sales Manager
Accenture
09.2018 - 05.2022
Graduate Certificate - Marketing Management
Humber College
Bachelor of Arts - Commerce
Patrician College of Arts And Science