Shalini Shalini
Brampton,ON
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Brampton Cash And Carry
Brampton, Ontario
01.2023 - 12.2024
- Resolved high volume of customer inquiries with prompt and accurate solutions.
- Enhanced customer satisfaction scores by 50% through proactive issue resolution.
- Provided technical support for software issues, guiding customers through troubleshooting steps.
- Collaborated with customer service representatives to maintain elevated satisfaction levels.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier
Canada's Wonderland
Vaughan, Ontario
04.2022 - 12.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Used suggestive selling techniques to promote add-on sales.
Sales Associate
Reliance Trends
Kurukshetra, Haryana
01.2019 - 05.2021
- Maintained current knowledge of store merchandise and policies to provide accurate information.
- Processed cash and credit payments efficiently, ensuring swift transaction completion.
- Executed returns and exchanges in accordance with company policies for customer satisfaction.
- Collaborated with sales team members to achieve collective sales targets consistently.
- Adjusted sales strategies based on customer feedback to enhance overall performance.
- Processing payments, handling refunds, and managing returns.
Education
Post Graduation Diploma - Business Management : Human Resources
Lambton College
Mississauga, ON08-2022
Master of Arts - English Literature
Kurukshetra University
Kurukshetra05-2019
Skills
- Technical support
- Customer service
- Effective communication
- Team collaboration
- Time management
- Calm and professional under pressure
- Computer skills
- Sales closing
- Problem-solving
Timeline
Customer Service Representative
Brampton Cash And Carry
01.2023 - 12.2024
Cashier
Canada's Wonderland
04.2022 - 12.2022
Sales Associate
Reliance Trends
01.2019 - 05.2021
Post Graduation Diploma - Business Management : Human Resources
Lambton College
Master of Arts - English Literature
Kurukshetra University
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