Shalini Shalini
Calgary,AB
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
16
16
years of professional experience
Work History
Receptionist(Substitute)
Rocky View Schools
11.2023 - Current
- Greeting visitors
- Receiving calls, messages and ensuring are passed to appropriate staff in time
- Keep track of student attendance, in power school ensuring accurate records are maintained
- Provide assistance to students for snacks , medical help and other accordingly
- Managing and facilitates school announcements
- Receive deliveries from outside supply and delivery services, ex. Fed-Ex, UPS; arrange for distribution to relevant department
- Handling documentation and providing lamination, printing, and photocopying
Cashier
Gas Plus (Calgary AB)(Part time)
01.2020 - Current
- Provide excellent customer service and resolve complaints.
- Processing cash transactions and maintaining records of fuel sales
- Informing customers about current fuel prices, promotions, and discounts at the station
- Performing money transfer services, uhaul dealership and money transfer services online
- Cleaning and maintaining the facility, including restocking snacks and drinks and performing maintenance tasks
ComputeTechnician
Drop In Center (Calgary)
01.2017 - 01.2020
- Configure PCs with the required core environment
- Install and configure new software, updates and patches
- Assembled and designed custom tailored Windows based desktop systems for individual clients
- Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
Front-desk cashier
Tim Hortons (Calgary AB)
- 02.2017
- Handle cash, credit or check transactions with customers
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customer complaints, guide them and provide relevant information
- Keep reports of transactions.
Customer Support Representative
Al Shemail & Perfume Trading (Sharjah,U.A.E)
09.2009 - 10.2012
- Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Computer Instructor
National College of polytechnic (India)
07.2008 - 05.2009
- Planned course content, methods of presentation, administered tests and issued grades in accordance with methods used by cooperating educational institution
- Trained students on computer and graphic design classes based on MS Office 2007 Suite including Word, Excel, Access, PowerPoint, visual basics and computer architecture
- Presented lectures, conducted workshops and participated in activities to expand the educational program.
Education
Cisco Certified Entry Networking Technician (CCENT) - Computers
Making Changes Association
Calgary, AB01.2018
Master in Computer Application -
Kurukshetra University
01.2007
Bachelor of Computer Science -
Kurukshetra University
01.2003
Skills
- Ms Office and web Application
- Windows and Mac OS X
- Professional communication
- Ability to work under pressure
- Multitasking
- Flexibility
- Organization
Accomplishments
Achieve best and fast team mate award from Tim Horton's
Provide 100% Result in Teaching as Lecturer in Engr. College.
Volunteer Experience
- Hand in Hand Parent link Center (Calgary AB), Calgary, AB, 05/01/15, 10/01/15, Created developmentally-appropriate, multi-sensory experiences for preschool kids that enabled all children to be actively engaged in their own learning, Incorporated music and art activities to encourage creativity and expression, Identified signs of emotional and developmental problems in children and reported to parents
- ESL for Seniors (Genesis Library, Calgary AB), Calgary, AB, 08/01/18, Present, Mentor seniors to improve their knowledge of English conversational skills, Help clients develop self-confidence speaking and listening to English, Plan, organize and prepare weekly lesson plans, Provide feedback and guidance on language development
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Reading Self improvements books
'Atomic Habits ', 'Rich dad and Poor Dad'and '7 Habits of Highly Effective people' are the kinds of books I like to read.
Timeline
Receptionist(Substitute)
Rocky View Schools
11.2023 - Current
Cashier
Gas Plus (Calgary AB)(Part time)
01.2020 - Current
ComputeTechnician
Drop In Center (Calgary)
01.2017 - 01.2020
Customer Support Representative
Al Shemail & Perfume Trading (Sharjah,U.A.E)
09.2009 - 10.2012
Computer Instructor
National College of polytechnic (India)
07.2008 - 05.2009
Front-desk cashier
Tim Hortons (Calgary AB)
- 02.2017
Cisco Certified Entry Networking Technician (CCENT) - Computers
Making Changes Association
Master in Computer Application -
Kurukshetra University
Bachelor of Computer Science -
Kurukshetra University
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