Shalini Prasad

• Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
• Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
• Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
• Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.

Supervise and coordinate staff to ensure that all staff members are performing their assigned duties.
Assign tasks to staff members in absence of managers.
Authorize exchange or return merchandise and apply promotional rates on transactions.
Resolve issues and make sure all the customer queries are addressed efficiently.
Maintain, receive, organize, and sign off inventory. Ensure inventory is merchandised properly.
Prepare sales volume reports knowing the gap between actual and estimated sales plans.
Train staff and monitor the performance of sales associates.
Clean and organize the sales floor according to the company standards to provide the best shopping experience.
Ensure visual standards of the store are maintained by implementing promotional displays, signage, and marketing features.
Lead the store and perform managerial/key holding duties in the absence of the Store and Assistant Manager.
Operate opening and closing procedures and balance the cash registers at the end of each shift.
Protect the company’s assets and profits by ensuring loss prevention policies are respected by all staff in the store.

Be the primary IT technical resource in the Saint John office and New Brunswick region, working closely with the core IT support group in Halifax.
Receive support ticket submissions to troubleshoot and solve in a timely manner.
Support Organization Managers with their endeavors incorporating new software or technologies. This includes but is not limited to research and development, testing,
training, and support.
Tear down and rebuild of physical hardware; computers, printers and, plotters.
Troubleshooting and assisting all office staff with OS, application, and printing requirements.
Troubleshooting specific software such as Microsoft Office, Autodesk AEC Suite, Newforma Project Center, and various other industry relevant business applications.

Providing technical support to customers from the US using Mitel's phone service.
Troubleshooting LAN queries for the clients if they are facing issues with phone connections.
Troubleshooting with Carrier team and managing customer care escalations.
Troubleshooting all the customer queries over the call or email effectively in a timely manner.
Kept track of teams and my own score to meet the target. Solving questions via remote session and guiding the customer wherever necessary Organizing work, multitasking, and prioritizing the work according to the urgency level.
Keeping the customer satisfaction to the best with the verbal or written skills.
Keeping the clients up to date with the information they need with the query.
Striving for first call resolution without escalation when possible.
Escalating the case to a higher level team and discussing the issue with them till the solution is provided.

Based on hard work, honored as Employee of the Month(January 2021), promoted as Crew Trainer(May 2021), Area Leader (January 2022), and Manager in Training (May 2022).
Prioritized and prepared production schedules and communicate production goals to the team.
Assist the Shift Managers to supervise multiple food service units. Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Communicate positively and enthusiastically to the café patrons and address their issues promptly.
Ensure strict compliance with Compass' Quality Assurance and Health and Safety Program,Occupational Health and Safety Act and WHMIS regulations.
Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Maintain, troubleshoot, repair and administer local area networks (LANs), wide area networks (WANs),mainframe networks, computer workstations, connections to the Internet and peripheral equipment
Evaluate and install computer hardware, networking software, operating system software and software applications
Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
Provide problem-solving services to network users
Install, maintain, troubleshoot and upgrade Web-server hardware and software
Implement network traffic and security monitoring software, and optimize server performance
Perform routine network start up and close down and maintain control records
Perform data backups and disaster recovery operations
Conduct tests and perform security and quality controls
Control and monitor e-mail use, Web navigation, and installed software.

Develop, test and implement new software programs

Clearly and regularly communicate with management and technical support colleagues

Test, maintain and recommend software improvements to ensure strong functionality and optimization independent installation, customize, and integration of commerical software packages

Facilitate root cause analysis of system issues.