SHALINI KUMAR
EDMONTON
Summary
Experienced financial professional with a proven track record in effectively managing day-to-day operations, prioritizing customer service, and implementing strategic initiatives to enhance efficiency and effectiveness. Skilled at driving outstanding sales results, fostering employee development, and delivering exceptional customer service. Dedicated to achieving organizational goals and consistently delivering results that drive business growth and success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Advisor
Royal Bank of Canada
01.2023 - Current
- Company Overview: Canadian multinational financial services company and the largest bank in Canada by market capitalization, serves over 17 million clients
- Specializes in helping people with their day to day needs such as cash transactions, borrowing, finding the correct partner to connect through needs remotely, either online or over the phone for further financial needs
- Strong communication skills: Explain complex financial concepts in a clear and concise manner to clients who may not have a lot of knowledge about RBC accounts and value program.
- Empathy and Conflict Resolution: Experienced in mediating conflicts, motivating teams and leading with an empathetic approach
- Sales expertise: Proven track record of meeting and exceeding sales targets by understanding customer needs and preferences and promoting appropriate products and services accordingly
- Canadian multinational financial services company and the largest bank in Canada by market capitalization, serves over 17 million clients
Customer Service Representative
Canadian Tire
01.2022 - 12.2022
- Company Overview: Automotive retailer that offers a broad range of goods and services
- Its product portfolio comprises automotive parts, accessories, and services, sports products
- Specializes in helping people with their needs, either online or over the phone
- Handling transactions: Provided service to the clients for making purchases, processing returns and exchange
- Empathy and Conflict Resolution: Experienced in mediating conflicts, motivating teams and leading with an empathetic approach
- Automotive retailer that offers a broad range of goods and services
- Its product portfolio comprises automotive parts, accessories, and services, sports products
Education
Bachelors -
in commerce
Masters -
IN commerce
Skills
- Strong communication
- Attention to detail
- Strong analytical skills
- Financial analysis
- Organizational skills
- Relationship building
- Delegation expertise
- Conflict resolution
- Technical Skills: Microsoft 365
- Active listening
- Critical thinking
- Client retention strategies
- Customer relations
- Problem resolution
- Product promotion
- Computer proficiency
Other Relevant Information
Punjabi, Hindi (native fluency), Microsoft 365
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Gujarati
Limited Working
Urdu
Full Professional
Certification
IFSE: Canadian Investment Funds Course
Timeline
Client Advisor
Royal Bank of Canada
01.2023 - Current
Customer Service Representative
Canadian Tire
01.2022 - 12.2022
Masters -
IN commerce
Bachelors -
in commerce
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