Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shalini Kumar

Markham,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Account Specialist

TD Auto Finance
10.2022 - Current
  • Build and maintain strong relationships with clients by understanding their needs, providing personalized service, and addressing inquiries or concerns promptly and professionally.
  • Process financial transactions accurately and efficiently, including deposits, withdrawals, transfers, and payments. Adhere to bank policies and procedures to maintain the security and integrity of customer accounts.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Investigate and resolve customer issues or discrepancies related to their accounts, transactions, or banking services. Escalate complex issues to appropriate channels for resolution.
  • Received track record of 7+ surveys a month for the Legendary Experience Index (LEI).
  • Encourage and motivate team members by sharing best practice for delivering legendary customer experience.
  • Prepared and delivered a presentation to the department huddle with 30+ people to educate my coworkers about LEI, its significance, and how it can be leveraged to enhance customer experience or improve business processes.


Sales Administrative Assistant

Reon Homes Reality Inc
09.2019 - 04.2022
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
  • Coordinated and scheduled meetings, made reservations, confirmed appointments, and provided directions when required.
  • Responded to 50+ emails daily regarding purchasing inquiries and home consultations.
  • Scheduled tours for prospective tenants.
  • Assisted in the preparation of eviction paperwork when necessary.

Co-President, Volunteer

University Of Toronto
05.2019 - 04.2022
  • Launched COVID-friendly programs and events such as mentorship programs and alumni panels.
  • Developed leadership skills by training new volunteers to help them get accustomed to the CSU team and responsibilities.
  • Developed strong organizational skills by managing the executive team and planning 15+ events online.
  • Worked closely with DEPES faculty members through hosting professor panels and exam review sessions.

Patient Care Volunteer

Midland And Finch Medical Center
07.2016 - 08.2018
  • Maintained patient confidentiality and privacy by strictly adhering to HIPAA regulations and hospital policies.
  • Collaborated with an interdisciplinary team to develop individualized care plans that met each patient''s unique needs.
  • Demonstrated excellent communication skills while interacting with diverse groups of patients, families, and healthcare professionals daily.
  • Maintained a safe environment for patients by adhering to infection control protocols and reporting hazards promptly.

Education

Bachelor of Science - Health Studies, Biology And Psychology

University of Toronto
Scarborough, ON
06.2022

Skills

  • Leadership
  • Financial management
  • Customer relationship management
  • Communication
  • Problem solving
  • Team collaboration

Languages

English
Native or Bilingual
Tamil
Full Professional

Timeline

Customer Account Specialist

TD Auto Finance
10.2022 - Current

Sales Administrative Assistant

Reon Homes Reality Inc
09.2019 - 04.2022

Co-President, Volunteer

University Of Toronto
05.2019 - 04.2022

Patient Care Volunteer

Midland And Finch Medical Center
07.2016 - 08.2018

Bachelor of Science - Health Studies, Biology And Psychology

University of Toronto

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Shalini Kumar