Shalini Hooda
Toronto,ON
Summary
Proven leader in customer engagement and problem-solving, significantly enhancing client satisfaction and sales at Fresh Market Cafe. Expert in managing operations and teams to exceed targets. Skilled in customer service, ensuring seamless experiences. Achieved notable sales revenue growth through strategic initiatives and strong client relationships.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Zudio
Sonepat, Haryana
01.2021 - 02.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Cashier
Stelatos
Delhi
01.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Manager
Fresh Market Cafe
Delhi
04.2018 - 01.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Master of Science - Project Management
Algoma University ,Brampton
12.2025
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Availabilities
Monday -Any time
Tuesday-Night shift
Wednesday-Anytime
Thursday-Night
Friday-Any Time
Saturday-Any Time
Sunday_Any Time
Timeline
Assistant Store Manager
Zudio
01.2021 - 02.2022
Cashier
Stelatos
01.2019 - 03.2020
Sales Manager
Fresh Market Cafe
04.2018 - 01.2019
Master of Science - Project Management
Algoma University ,Brampton