Shalini Choudhury
Summary
IT Professional with 10.5+ years of experience, including 8+ years specializing in Identity & Access Management (IAM). Expert in designing, implementing, and managing IAM solutions using OCI/IDCS, OIM, OAM, OAAM, OUD, Ping Federate, and Ping Access. Proficient in developing automation scripts with Python and JavaScript, integrating REST APIs, and enhancing operational efficiency through customized authentication policies and bulk user operations. Experienced in cloud migrations, security monitoring (Grafana, ELK, Splunk), and incident management (JIRA, ServiceNow, Remedy). Proven ability to troubleshoot complex issues, streamline processes, and collaborate effectively across teams to deliver robust, scalable IAM solutions.
Overview
11
11
years of professional experience
Work History
Security Delivery Specialist
Accenture
12.2021 - Current
- CLIENT: Canadian Retail company
- Lead end-to-end IAM operations across multiple OCI/IDCS domains for Canadian Retail company covering SSO, MFA, risk-based authentication and identity lifecycle management.
- Architect and implement new integration solutions for web, mobile and partner applications using OCI/IDCS, Node.js, REST APIs, Google Cloud (GCS, Cloud Functions, Pub/Sub) and third-party risk providers.
- Design and maintain automation scripts in Python, Java and Git for bulk user operations, fraud-remediation workflows, audit/event reporting and environment health checks.
- Create and maintain Grafana and ELK dashboards to monitor login trends, fraud indicators, API error rates and system availability; configure alerting to enable proactive incident response.
- Diagnose and resolve critical production incidents related to authentication, fraud and identity lifecycle; lead incident bridges and coordinate with architecture, operations and vendor teams.
- Drive POCs and new capabilities such as passwordless authentication, AI-agent enablement, and adaptive access based on device, location and risk signals.
- Plan and oversee production changes and releases (including peak events like Black Friday etc.) ensuring performance, security and compliance requirements are met across Canadian retail and banking channels.
- Implemented and managed on-premises Identity and Access Management (IDAM) using OIM, OAM, OAAM, and OUD, handling scheduled jobs, end-user issues, security incidents, vulnerability management, and Oracle patching.
Senior Project Engineer
Wipro Technologies
12.2019 - 12.2021
- CLIENT: US-Based Bank
- Monitored daily production tasks (jobs, rejected tasks, certification and request failures, scheduled tasks)
- Troubleshot user access and server issues and provided remediation for repetitive failures
- Integrated applications with Ping Federation and Ping Access for secure access
- Performed patching and disaster recovery (DR) activities on servers
- Managed CRQ and incident tickets using Remedy for both Ping and OIM-related issues
- CLIENT: US-Based Bank
Project Engineer
Wipro Technologies
01.2017 - 12.2019
- CLIENT: Global Health Care Company
- Captured technical requirements and provided solutions for application security
- Integrated multiple applications with OIM, OAM, and OUD
- Configured federated SSO partners using SAML 2.0
- Troubleshot synchronization, provisioning, and LDAP connectivity issues
- Demonstrated management processes to clients/business owners
- Managed incidents and requests through ServiceNow
- CLIENT: Global Health Care Company
Administrator
Wipro Technologies
06.2015 - 12.2017
- CLIENT: Shared Account
- Managed server administration tasks and resolved incidents, requests, and alerts 24x7 within SLAs
- Performed scheduled tasks as part of change management and conducted live troubleshooting
- Suggested automation and issue detection improvements for shared services
- CLIENT: Shared Account
Education
BCA - Computer Applications
Techno India
Kolkata05-2015
Skills
- IAM Tools: OCI/IDCS, OIM, OAM, OAAM, OUD, Ping Federate, Ping Access
- Ticketing Tools: JIRA, ServiceNow (SNOW), Remedy
- Monitoring Tools: Grafana, ELK, Splunk
- Integration & APIs : REST API
- Programming & Scripting: Python, JavaScript
- IAM Tools: OCI/IDCS, OIM, OAM, OAAM, OUD, Ping Federate, Ping Access
Timeline
Security Delivery Specialist
Accenture
12.2021 - Current
Senior Project Engineer
Wipro Technologies
12.2019 - 12.2021
Project Engineer
Wipro Technologies
01.2017 - 12.2019
Administrator
Wipro Technologies
06.2015 - 12.2017
BCA - Computer Applications
Techno India