Shalini Bhandari
Calgary,NE
Summary
A challenging growth oriented position in a progressive company, where my skill would be effectively utilized to contribute towards organization's success.
Overview
9
9
years of professional experience
Work History
Assistant Fashion Advisor
Twamev
E-2 South Extension, New Delhi
05.2019 - 05.2023
- Built strong relationships with fashion brands, gaining insider knowledge of upcoming trends to better serve clients.
- Contributed to a positive shopping experience, efficiently addressing customer concerns and inquiries.
- Enhanced clients'' wardrobes with thoughtful suggestions, considering their lifestyle needs and personal style preferences.
- Kept abreast of the latest fashion trends through research and attendance at industry events, ensuring up-to-date advice for clients.
Call Center Supervisor
Magus Customer Dialog Pvt. Ltd.
Mohan Estate,New Delhi
02.2018 - 03.2019
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Back Office Executive
Bharat Matrimony
Mohan Estate
09.2016 - 12.2017
- Supervised processing of orders, order tracking and delivery of goods
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Managed back-office sales team through coaching and sales technique training.
Sales Tele Caller
Videocon d2H
Mohan Estate,New Delhi
07.2014 - 07.2016
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
Education
Food Handler Certificate -
Food Safety Training
CAMaster of Arts - Political Science
IGNOU
IndiaBachelor of Arts -
Delhi University (SOL)
DelhiIntermediate -
CBSE Board
IndiaHigh School -
CBSE Board
IndiaLanguages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Training
6 month basic computer course from Tendon Commercial College India
Disclaimer
I hereby declared that the information furnished above is true to the best of my knowledge.
Timeline
Assistant Fashion Advisor
Twamev
05.2019 - 05.2023
Call Center Supervisor
Magus Customer Dialog Pvt. Ltd.
02.2018 - 03.2019
Back Office Executive
Bharat Matrimony
09.2016 - 12.2017
Sales Tele Caller
Videocon d2H
07.2014 - 07.2016
Food Handler Certificate -
Food Safety Training
Master of Arts - Political Science
IGNOU
Bachelor of Arts -
Delhi University (SOL)
Intermediate -
CBSE Board
High School -
CBSE Board