Overview
Work History
Education
Skills
Timeline
Generic

Shaline Sivamahesan

Whitby,Ontario

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Metrolinx
Toronto, ON
09.2023 - Current
  • Provided accurate, valid, and complete information to customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Provided directions and advice to travelers regarding routes and services.
  • Analyze customer data to determine eligibility for refunds according to company policies and procedures.
  • Answered questions and provided assistance with ticket purchases.

Receptionist

Central Health Rehabilitation & Wellness Centre
Whitby, ON
03.2022 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensure accurate and confidential entry of patient data.
  • Verify insurance coverage, handle payment processing, and address billing inquiries.
  • Coordinate with staff members to ensure smooth patient flow and minimize wait times.
  • Continuously develop and improve knowledge and skills related to office operations and technologies.
  • Effectively handle multiple tasks and prioritized to meet time-sensitive deadlines in fast-paced environment.
  • Address patient concerns, resolve conflicts, and find solutions to scheduling challenges.

Customer Service Advisor

Best Buy
Whitby, ON
09.2021 - 02.2022
  • Provided support to large volume of customers everyday with positive attitude and prompt problem solving.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Informed customers about special promotions and provided detailed information for various products to help guide purchasing decisions.
  • Collaborated with store management and program leadership to develop action plans for continuous customer service improvements.

Market Researcher

KGS Research
Toronto, ON
01.2021 - 09.2021
  • Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
  • Scheduled interview appointments with respondents to collect vital qualitative data.
  • Consolidating and refining data to ensure final analysis produces both precise and valuable insights.
  • Achieved deeper understanding of customers through interviews and identified gaps.

Program Co-ordinator (Volunteer)

South Asian And Asian Public Services, SAAPS
Toronto, ON
04.2019 - 05.2020
  • Took initiative to lead planning and execution of networking events by displaying equity, inclusion, and diversity.
  • Collaborated and coordinated with Program Lead to develop action plan for upcoming events.
  • Served as primary liaison between SAAPS and other networks through social media platforms.

Education

Bachelor of Commerce - Business Information Technology Management

Toronto Metropolitan University
Toronto, ON

Skills

  • Cross-functional team collaboration
  • Presentation Skills
  • Creative problem solving
  • Stakeholder Management
  • Organization and Time Management
  • Customer and client relations
  • Office administration
  • Inbound Customer Service

Timeline

Customer Care Representative

Metrolinx
09.2023 - Current

Receptionist

Central Health Rehabilitation & Wellness Centre
03.2022 - 09.2023

Customer Service Advisor

Best Buy
09.2021 - 02.2022

Market Researcher

KGS Research
01.2021 - 09.2021

Program Co-ordinator (Volunteer)

South Asian And Asian Public Services, SAAPS
04.2019 - 05.2020

Bachelor of Commerce - Business Information Technology Management

Toronto Metropolitan University

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Shaline Sivamahesan