Shalinder Singh Mishal
Winnipeg,MB
Summary
Accomplished leader with a proven track record at Boeing Canada, adept in team motivation and problem-solving. Excelled in fostering an inclusive culture, mentoring staff, and enhancing team collaboration. Skilled in documentation and reporting, significantly improved operational efficiency. Demonstrates exceptional attention to detail and people management, ensuring high standards of professionalism and security.
Overview
5
5
years of professional experience
Work History
Team Leader
Boeing Canada
07.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Maintained database systems to track and analyze operational data.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Security Supervisor
Portage Place Shopping Centre
04.2023 - Current
- Conducted regular patrols of the facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure high professionalism.
- Assisted with investigations into reported incidents, gathering evidence, and providing detailed reports for review by management or law enforcement officials when required.
Supervisor
Tim Hortons
07.2020 - 09.2023
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Computer Science - Computer System And Technician
Fanshawe College
London, ON09-2019
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Documentation and reporting
- Work planning
- People management
- Staff training
- Shift scheduling
Languages
English
Full Professional
Timeline
Team Leader
Boeing Canada
07.2023 - Current
Security Supervisor
Portage Place Shopping Centre
04.2023 - Current
Supervisor
Tim Hortons
07.2020 - 09.2023
Bachelor of Computer Science - Computer System And Technician
Fanshawe College
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