Shalinder Singh
Abbotsford,BC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Experienced in PMS, POS and Hotel CRM software to the guest experience, to sales, marketing and even some Revenue Management, wore a number of hats at any given time while continually trying to achieve the objective of the business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
Pacific Inn and Suites
12.2023 - 02.2024
- Training and developing hotel staff to achieve their target sales and become more successful in overseeing the hotel's finances with regard to corporate business.
- Responsible for prospecting, sales and retention of the groups, as well as some of the operational parts of the corporate booking.
- Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments.
- Updating key account information and activities/goals in the hotel's CRM.
- Proactively reaches out to organizations, associations and companies that may require hotel rooms and/or meeting space for conferences and events.
- Work closely with the Revenue Manager to ensure proposed rate negotiates meet the hotel's goals and also to ensure the proper distribution of room sales.
Front Desk Clerk
Fairfield Inn by Marriott
08.2022 - 12.2023
- Answering telephone calls and solving the requested queries.
- Building strong relationships with the supporting team from the Front Desk to the Housekeeping Staff, and the General Manager.
- Informing customers about payment methods and verifying their card data.
- Implemented marketing and promotional initiatives to increase occupancy.
- Developed and maintained positive relationships with guests for satisfaction.
- Confirm group reservations such as Rocky Mountaineer, CP and CN rail.
Supervisor
Petro Canada
08.2022 - 12.2023
- Conduct regular staff meetings and provide training as needed.
- Monitor inventory levels and coordinate with suppliers for replenishment.
- Maintain visual merchandising standards and ensure store cleanliness
- Evaluated employee performance and coached and trained to improve weak areas.
- Create work schedules and manage employee time-off requests.
Receptionist/Tax Preparer
H&R Block
01.2022 - 07.2022
- Corresponded with clients through email, telephone, or postal mail.
- Print them out requested NOAs, T4s, RRSP and TFSA contribution limits
- Transmit information or documents to the customers requested for the mortgages
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Business Administration Diploma -
Selkirk College
Castlegar, British Columbia01.2018
Skills
Risk Management
P&L Management
Time Management
Advertising Campaign Development
Financial Planning
Sales Coaching
Customer Relations
Decision-Making
Relationship Building
Revenue Generation
Risk Mitigation
Certification
H & R Block Level 1 Certificate.
Timeline
General Manager
Pacific Inn and Suites
12.2023 - 02.2024
Front Desk Clerk
Fairfield Inn by Marriott
08.2022 - 12.2023
Supervisor
Petro Canada
08.2022 - 12.2023
Receptionist/Tax Preparer
H&R Block
01.2022 - 07.2022
Business Administration Diploma -
Selkirk College
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