Shalin Bhatt
St. John's,NL
Summary
Detail-oriented and proactive administrative professional with extensive experience in office administration, customer service, and information management. Seeking to leverage skills and experience to contribute to the Department of Health and Community Services as a Clerk Typist III.
Overview
3
3
years of professional experience
Work History
IT Support Assistant (CO-OP)
Georgian ILAC
Toronto, Ontario
09.2023 - 12.2024
- Offered technical support to students and faculty, resolving hardware and software issues.
- Maintained and updated computer labs, ensuring all systems were up to date with necessary software and security patches.
- Assisted in the setup and management of virtual machines for academic projects.
- Provided network support, including troubleshooting connectivity issues and configuring network devices.
E-Commerce Department Manager
Walmart
Scarborough, ON
09.2022 - 07.2024
- Managed the E-commerce department, ensuring efficient processing of online orders and timely fulfillment of customer purchases.
- Coordinated with various departments to manage inventory, ensuring stock availability for order fulfillment, and minimizing discrepancies.
- Utilized order management systems to track and update the status of customer orders, providing real-time information and exceptional service.
- Led the packaging and shipping operations, adhering to company standards to guarantee product safety and quality.
- Handled escalated customer inquiries and concerns related to order status, delivery times, and product availability, ensuring high levels of customer satisfaction.
- Collaborated with the customer service team to resolve order discrepancies, returns, and exchanges efficiently.
- Supervised the cleanliness and organization of the fulfillment area, maintaining a safe and efficient work environment.
- Conducted training sessions for team members on new processes, technologies, and best practices for order fulfillment.
- Contributed to achieving departmental goals and performance metrics by maintaining high levels of accuracy and efficiency in order processing.
Technical Support Specialist
Just Dial
AHMEDABAD, GUJARAT
01.2022 - 08.2022
- Managed high volumes of inbound and outbound calls, providing prompt and accurate.
- Information to customers regarding services and products listed on Just Dial.
- Utilized active listening and effective communication skills to address customer queries.
- Complaints, concerns, and ensuring high levels of customer satisfaction.
- Assisted customers with locating businesses, making reservations, and providing detailed information.
- Information about local services and businesses.
- Investigated and resolved billing issues, service complaints, and discrepancies efficiently.
- Maintaining a high standard of service quality.
- Updated and maintained accurate records of customer interactions and transactions.
- CRM system, ensuring data integrity and accessibility.
- Provided feedback and insights to management regarding common customer issues.
- Potential areas for service improvement.
- Participated in regular training sessions to stay updated on new services, processes, and.
- Technologies, enhancing overall service delivery.
- Achieved and consistently exceeded performance metrics, including call handling time.
- Customer satisfaction scores and resolution rates.
- Collaborated with team members and other departments to ensure seamless service.
- Delivery and customer support.
Education
High School Diploma -
Georgian ILAC
Toronto, ON04-2024
Skills
Administrative Practices: Extensive experience in office administration and information management
Customer Service: Strong front-line customer service skills with a commitment to excellence
Technical Proficiency: Proficient in using TRIM/HPRM, troubleshooting software, and understanding operating systems
Communication: Excellent written and verbal communication skills with the ability to effectively exchange information
Time Management: Strong ability to manage time and tasks efficiently, ensuring deadlines are met
Teamwork: Proven ability to work effectively in a team environment, building relationships and supporting colleagues
Initiative: Demonstrated ability to take initiative and proactively resolve issues
Stress Resistance: Ability to remain composed and effective under pressure
Projects
Network Security Project, Georgian ILAC
• Conducted a comprehensive vulnerability assessment of the university’s network.
• Implemented security measures and patch management processes to mitigate identified
risks.
• Presented findings and recommendations to the IT department for further action.
Cloud Infrastructure Setup, Georgian ILAC
• Configured and deployed a cloud infrastructure using AWS for a class project.
• Set up virtual machines and managed cloud storage solutions.
• Monitored system performance and resource utilization, ensuring efficient operation.
Certifications
• CompTIA A+
• Cisco Certified Network Associate (CCNA)
• AWS Certified Solutions Architect – Associate
Additional Skills
• Strong interpersonal and customer relations skills
• Proficient in technical documentation and user guide creation
• Ability to work independently and manage multiple priorities effectively
• Strong work ethic and a positive, motivated attitude
Timeline
IT Support Assistant (CO-OP)
Georgian ILAC
09.2023 - 12.2024
E-Commerce Department Manager
Walmart
09.2022 - 07.2024
Technical Support Specialist
Just Dial
01.2022 - 08.2022
High School Diploma -
Georgian ILAC
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