Shalimar Fisker
Toronto,ON
Summary
Organized individual with distinct commitment to five-star customer service. Friendly worker known for maintaining excellent service levels during busy times in multiple different industry's. Able to calm conflict, and quickly find a solution to satisfy customer needs. Ability to pick up new responsibilities quickly and efficiently.
Dedicated professional with 8 years of experience restaurants- including fine dinning- and 5 years in retail. Proven track record of delivering exceptional customer service, managing high-pressure environments, and driving sales growth. Committed to leveraging expertise in hospitality and retail to contribute to a team-oriented, customer-focused environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Inspector
Outpost Whistler
Whistler, British Columbia
05.2024 - 08.2024
- Trusted to inspect 10-15 properties a day for the company, while multitasking side tasks that came up throughout the day, while still ensuring mandatory tasks were completed by check-in.
- Ensured all cleaning measures were completed correctly by housekeeping staff. Reported to a manager when needs aren't met.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Reported all damages/findings in written documents.
- Performed regular maintenance checks on plumbing, electrical, heating, and cooling systems.
- Worked independently.
- In charge of the company car.
Sales Associate/Social Media Content Creator
Vula Apparel
Whistler, BC
06.2021 - 08.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed creative ideas for content curation based on audience interests and preferences.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Led brainstorming sessions around new initiatives related to social media marketing.
- Created engaging multimedia content, including graphics, videos, and blog posts.
Lead Hostess
Wild Blue Resturant
Whistler, British Columbia
01.2023 - 06.2024
- Provided seating arrangements for guests in accordance with occupancy regulations, staff and customer preferences.
- Performed administrative tasks such as creating Excel spreadsheets, taking phone calls, and managing emails.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Organized large parties for special events such as birthdays or anniversaries. Took large credit deposits for events.
- Communicated any issues or complaints to management in a timely manner.
- Provided assistance to other departments during peak hours if needed.
Sales Associate
LuckyCharm Vintage
Toronto
08.2022 - 12.2023
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Engaged customers in friendly, professional dialogue to determine needs
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Assessed customer needs to provide assistance and information on product features.
Lead Hostess
Top Table IlCaminetto/Araxi
Whistler, BC
08.2019 - 06.2021
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Monitored dining room activities to ensure quality service standards were met.
Luxury Fashion Sales Associate
Jonathan and Olivia
Whistler, British Columbia
01.2019 - 07.2019
- Greeted and assisted customers in selecting appropriate luxury fashion items.
- Assisted in creating window displays that showcased new products and promotions.
- Developed a strong knowledge of the store's inventory, including fabrics, colours, sizes, and styles.
- Consistently met daily sales goals as set by the store management team.
- Demonstrated understanding of current trends to assist customers with their selections.
Hostess
The keg steakhouse and bar
Whistler, BC
10.2018 - 02.2019
- Greeted guests and gathered information to seat groups or place on waitlist
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Food Runner
Earls Kitchen + Bar
Whistler, British Columbia
08.2017 - 10.2018
- Delivered food to guests in a timely manner while following safety protocols.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Organized food orders and ensured accuracy of items served to customers.
- Checked all dishes before delivering them to ensure quality standards were met.
Hostess
Rosie's House Restaurant
Whistler, BC
04.2015 - 06.2017
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
Whistler Secondary
Whistler, BC06.2022
Skills
- Excellent reputation as an employee
- Good communication skills with attention to detail
- Ability to multitask without jeopardizing service
- Positive attitude and enthusiastic nature
- Strong ability to pick up new skills quickly and on the spot
- Managing wait lists, reservations, take out, coat check, and greeting guests
- Experience taking deposits for large parties
- Excellent customer service skills
- Ability to work alone as well as collaborate with a team
- Punctual, responsible and respectful
- Eager to learn new things and contribute to company success
- 8 years restaurant experience
- 5 years retail experience
Certification
- First Aid Certified
- Serving it right
References
References available upon request.
Timeline
Property Inspector
Outpost Whistler
05.2024 - 08.2024
Lead Hostess
Wild Blue Resturant
01.2023 - 06.2024
Sales Associate
LuckyCharm Vintage
08.2022 - 12.2023
Sales Associate/Social Media Content Creator
Vula Apparel
06.2021 - 08.2024
Lead Hostess
Top Table IlCaminetto/Araxi
08.2019 - 06.2021
Luxury Fashion Sales Associate
Jonathan and Olivia
01.2019 - 07.2019
Hostess
The keg steakhouse and bar
10.2018 - 02.2019
Food Runner
Earls Kitchen + Bar
08.2017 - 10.2018
Hostess
Rosie's House Restaurant
04.2015 - 06.2017
High School Diploma -
Whistler Secondary
Similar Profiles
Micah SwimMicah Swim
Kitchen Manager at The Outpost by Valley FarmKitchen Manager at The Outpost by Valley Farm
Luc BaldwinLuc Baldwin
Security at Garkfinkels WhistlerSecurity at Garkfinkels Whistler
Grant CooleyGrant Cooley
Bartender, Keyhold Manager at Outpost ChattanoogaBartender, Keyhold Manager at Outpost Chattanooga
Agnes LubegaAgnes Lubega
Registered Nurse – Trauma Unit at Sunnybrook Health Sciences CentreRegistered Nurse – Trauma Unit at Sunnybrook Health Sciences Centre
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar