Shalika M. A. Gamage
Toronto,Ontario
Summary
Dynamic Administrative Coordinator with proven expertise at S&P Logistics in invoice processing and office administration. Adept at fostering relationships and enhancing community outreach, I excel in efficient time management. I have handled high volume of inbound calls while sustaining satisfactory relationships with customers. Recognized for streamlining operations, I ensure accuracy and timely support, contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
S&P Logistics
07.2021 - 04.2025
- Processed invoices from vendors promptly, according to company policies.
- Ensure that drivers are assigned to the correct routes.
- Reviewed invoices for accuracy before submitting them for payment approval.
- Proofread the executive team correspondence prior to distribution.
- Answered phones and routed calls to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Ordered office supplies as needed to maintain adequate inventory levels.
Volunteer
TAIBU Community Centre
05.2022 - 02.2025
- Attended weekly meetings to discuss progress and future initiatives.
- Provided guidance and support to fellow volunteers during their shifts.
- Helped with prep, set up, and breakdown of community and public events.
- Organized and maintained records of volunteer hours and donations.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Assisted with fundraising efforts, including event planning and donor outreach.
Planner's Assistant
Foundation Sylvenie Lindor
01.2023 - 01.2024
- Assisted in recruiting and organizing volunteers for events.
- Confirmed the schedule with the volunteer to ensure that the right support is available when needed.
- Helped track expenses and reconcile receipts.
- Assessed potential vendors based on qualifications and experience before awarding contracts.
Customer Service Representative
Winning Research
02.2020 - 04.2021
- Provided consultation services on a variety of surveying-related topics to clients.
- Entered customer information into computer systems accurately and efficiently.
- Collaborated closely with team members to share best practices and improve overall performance.
- Recorded detailed notes of conversations with customers for future reference.
- Verified accuracy of all data input into CRM system prior to submission.
- Developed positive relationships with customers through friendly interactions.
Mentor
Overseas Family School
07.2016 - 12.2017
- Graded student assignments, and provided constructive feedback to support academic growth and improvement.
- Planned and organized weekly activities to enhance student engagement and learning experiences.
- Developed strong relationships with parents through effective communication and interpersonal skills, fostering a supportive school community.
- Maintained accurate and up-to-date student records, ensuring effective tracking of progress and development.
Education
Bachelor's degree - Psychology
Toronto Metropolitan University (Ryerson)
Toronto, Ontario, Canada06.2024
International Baccalaureate -
Overseas Family School
SingaporeSkills
- Efficient time management
- Strong organizational and planning skills
- Community outreach
- Proficient in MS Office
- Office administration
- Invoice processing
- Record keeping
- Budget tracking
- Data entry
- Document management
- Processing expense reports
- CRM management
Affiliations
- Completed a 25 day immersive outdoor leadership program, developing resilience, teamwork and problem-solving skills through challenging physical activities and survival training.
- Engaged in structured team building exercises, including hiking, camping, and water based activities, fostering effective communication.
- Cultivated adaptability and a strong sense of responsibility in diverse group settings, collaborating with team members from various backgrounds.
- Demonstrated commitment to environmental stewardship and safety protocols in all activities, including navigation, first aid, and equipment management.
Timeline
Planner's Assistant
Foundation Sylvenie Lindor
01.2023 - 01.2024
Volunteer
TAIBU Community Centre
05.2022 - 02.2025
Administrative Coordinator
S&P Logistics
07.2021 - 04.2025
Customer Service Representative
Winning Research
02.2020 - 04.2021
Mentor
Overseas Family School
07.2016 - 12.2017
Bachelor's degree - Psychology
Toronto Metropolitan University (Ryerson)
International Baccalaureate -
Overseas Family School
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