Shalet George
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Crew Member
Krispy Kreme Cafe
06.2022 - Current
- Provided exceptional customer service and efficiently handled transactions, Utilized suggestive selling techniques to increase sales, Maintained cleanliness and sanitation standards, Restocking products to guarantee freshness.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared drinks, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
Accountant (Buyer)
Downtown College Store
01.2023 - 04.2023
- Managed a team of 3 buyers to optimize purchasing operations
- Allocated monthly budgets and analyzed sales performance,
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Provided journal entries and performed accounting on accrual basis.
Intern - Merchant Assistant
Northern Reflections, Ltd.
07.2022 - 12.2022
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Explored new technologies and approaches to streamline processes.
- Collaborated with senior management on new initiatives to build confidence.
- Supported with creating project marketing materials to promote services.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Merchandiser
Classic Fashion Apparel Industry, Ltd. Co.
12.2017 - 04.2021
- PLM data Management
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Developed garments from design conceptualization to client delivery.
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
- Set product pricing by accounting for cost, competition and consumer demand.
- Managed timely and effective replacement of damaged or missing products.
- Conducted internal and external costing to ensure profitability
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Reviewed products and updates for company quality standards compliance.
- Managed supply chains while sourcing material.
- Determined consumer demands, industry trends and forecasted sales by conducting trend analysis.
- Worked closely with sales, operations and manufacturers to deliver quality garment production.
- Traveled to manufacturing facilities to evaluate product creation and point out potential issues.
12.2017 - 04.2021
- Tracked sustainability certificates to ensure compliance, Organized and maintained garment inventory, Updated style details and images in the e-commerce system, Assisted in photoshoots and visual merchandising, Supported the buying team with product research and analysis
Education
Fashion Management -
George Brown College
Toronto, ON04.2023
Bachelors in Fashion Technology -
National Institute of Fashion Technology
KANNUR, KERALA01.2018
Skills
- Communication
- Time management
- Leadership
- Team Player
- Store operations oversight
- Critical thinking to solve problems
- Can work under pressure
- Training the team
- Multi tasking
- Customer Service
- Customer Engagement
- Cash Handling
- Vendor Sourcing
- Product Management
- Production and Processing
Accomplishments
- Successfully achieved 120% profit for Downtown College Store through strategic purchasing decisions and data-driven analysis
- Developed and maintained strong relationships with suppliers, ensuring on-time delivery and favorable pricing
Additional Information
Highly motivated and detail-oriented professional with a strong background in the garment industry, experienced in end-to-end product development from concept to delivery. Seeking a challenging role in product development to leverage expertise in market analysis, vendor management, and merchandise planning. Dedicated to delivering innovative and high-quality products while ensuring profitability and customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Accountant (Buyer)
Downtown College Store
01.2023 - 04.2023
Intern - Merchant Assistant
Northern Reflections, Ltd.
07.2022 - 12.2022
Crew Member
Krispy Kreme Cafe
06.2022 - Current
Merchandiser
Classic Fashion Apparel Industry, Ltd. Co.
12.2017 - 04.2021
12.2017 - 04.2021
Fashion Management -
George Brown College
Bachelors in Fashion Technology -
National Institute of Fashion Technology
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