Shalene Pouv
Merced
Summary
Motivated and dependable student with hands-on customer service experience and EMT/CPR certification. Strong communication skills, ability to work in fast-paced environments, and a proven track record of responsibility and teamwork. Seeking entry-level opportunities to build professional experience and contribute positively to a team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Protein House
Modesto
05.2024 - 07.2025
- Assisted customers efficiently in fast-paced food service environment to enhance satisfaction
- Maintained effective communication and teamwork during peak periods to ensure smooth operations
- Demonstrated reliability and adaptability in a dynamic work setting
- Managed time effectively while balancing multiple responsibilities
- Assisted customers with menu selections and provided excellent service.
- Prepared and served coffee and espresso drinks, ensuring quality and consistency.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Team Member
Panda Express
Modesto
05.2022 - 07.2023
- Delivered customer service with professionalism under pressure to ensure positive experiences
- Supported team during peak hours to improve customer satisfaction and service efficiency
- Collaborated with team members to coordinate service flow and optimize operations
- Communicated effectively with team members to ensure smooth operations
- Handled multiple tasks simultaneously during busy shifts
- Worked in a fast-paced, high-volume environment requiring efficiency and accuracy
- Stocked supplies and ingredients to meet operational needs throughout shifts.
- Operated cash registers to process payments from customers.
Education
Bachelor of Arts - Public Health
University of California
Merced, CA05-2027
Emergency Medical Technician Program -
First Lady Permanente
Turlock, CA06-2025
Skills
- Patient assessment
- Basic Life Support
- Airway management
- Emergency response
- Documentation
- Health education
- Customer service
- Effective communication
- Team collaboration
- Time management
- Team communication
- Data analysis
- Money handling
- Leadership
- Willingness to learn
Certification
- CPR/BLS Certified, American Heart Association, 02/01/25
- Nationally Registered Emergency Medical Technician (NREMT), First Lady Permanente, 04/01/25, 06/01/25
Personal Information
- Shalene Pouv
- Modesto, CA
- (209)531-7943
- shaypouv@gmail.com
Timeline
Team Member
Protein House
05.2024 - 07.2025
Team Member
Panda Express
05.2022 - 07.2023
Bachelor of Arts - Public Health
University of California
Emergency Medical Technician Program -
First Lady Permanente