Shaleene Allard

• Partnered with talent acquisition to streamline identification and onboarding of skilled production workers, and reduce turnover
• Facilitated performance management improvement plans, terminations, and constructive feedback for leadership
• Facilitated resolution of employee issues while upholding fair disciplinary standards
• Streamlined onboarding processes to enhance new employee experience and optimized offboarding workflows. Improved employee retention through effective onboarding strategies and minimized disruptions during offboarding
• Coordinated employee onboarding and offboarding processes to ensure smooth transitions
• Managed group benefit and insurance programs, ensuring comprehensive employee support
• WCB reporting

• Executed full cycle recruitment and selection processes for Western Canada
• Oversaw HR management for 200 employees across three provinces, , ensuring compliance and support for a diverse workforce
• Implemented strategies to enhance employee retention within production teams.
• Conducted workplace investigations, resolving employee issues to maintain a positive work environment
• Overhauled and provisioned company orientation to include comprehensive safety topics for new hires
• Facilitated policy review and development processes, focusing on employee handbook to enhance organizational standards.
• Administered group benefits and insurance programs for employees
• Facilitated health and safety initiatives to ensure compliance with certification standards
• Oversaw WCB AB & SK and WorkSafeBC claims reporting and management to optimize payroll reporting. Coordinated return-to-work initiatives for injured employees, enhancing workplace reintegration.

• Directed human resources operations for a diverse workforce of 50+ employees across four distinct organizations
• Completed two positive LMIAs, facilitating work permits and visa sponsorship for 22 Temporary Foreign Workers
• Implemented company-wide HRIS system (BambooHR) to streamline employee management for CSSIG and its four subsidiaries
• Managed health and safety certifications to ensure compliance with regulations
• Created and developed policies to guide organizational practices

• Developed and created administration policies and procedures to streamline operations
• Created HR policies and procedures, including Health & Safety compliance, to enhance workplace standards
• Facilitated end-of-season layoffs, ensuring accurate completion of ROE and T4 tax documents
• Developed comprehensive manual for office manager's responsibilities and procedures.
• Accounts Receivable & Accounts Payable, etc for off-season

• Oversaw recruitment and training of office personnel to strengthen team performance. Facilitated performance evaluations to drive team improvement initiatives.
• Developed and maintained office schedule to ensure optimal utilization of resources.
• Compiled and analyzed monthly financial records to ensure accuracy and compliance.
• Developed and revised club manuals, policies, and procedures to enhance operational efficiency.
• Oversaw and coordinated Tennis and Beach Volleyball Pro private lesson bookings to improve customer experience
• Facilitated customer support by addressing inquiries and resolving concerns.
• Spearheaded implementation of new HRIS and payroll system (Humi) to enhance operational efficiency.

• Coordinated client appointment bookings via phone, email, and in person to enhance client experience
• Managed onboarding and offboarding procedures to support employee integration and exit
• Managed and coordinated front-of-house staff scheduling, optimizing coverage for each office
• Delivered training for new employees on reception and FOH tasks to facilitate smooth onboarding

• Oversaw operations for climbing & yoga programs at west location, ensuring smooth service delivery
• Managed accounts payable and receivable processes to ensure accurate financial reporting.
• Managed, scheduled, hired & trained all climbing & yoga staff, including full instructor certification
• Directed administration for programs, bookings & memberships across 2 locations, enhancing customer experience
• Created and implemented new systems and strategies to optimize admin & operations efficiency
• Developed specialized programming for intermediate and competitive teams to improve performance
• Prepared and completed all aspects of Payroll

• 3.82 GPA

Graduation with Distinction

• 3.77 GPA