Shaleah Hussain
Calgary,AB
Summary
Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
7
7
years of professional experience
Work History
Condominium Manager
Simco Management
Calgary, AB
11.2022 - Current
- Budget preparation for the fiscal yea in collaboration with the Board of Directors for Condominium Corporations.
- Allocating and managing reserve funds for long-term financial stability.
- Collecting condo fees and ensuring compliance with financial regulations.
- Coordinating and overseeing opertional contracts such as landscaping, snow removal, and janitorial services.
- Managing correspondence and communications with residents, contractors, and board members.
- Organizing and attending board meetings, AGMs, and other administrative functions.
Ensuring compliance with Alberta's Condominium Property Act and Regulations, as well as Condo Corp bylaws. - Negotiating contracts with vendors, suppliers, and service providers.
- Overseeing contractor performance and evaluating service level agreements.
- Engaging engineers and other specialists for major capital projects.
- Responding to emergencies such as floods, fires, or security breaches.
- Handling insurance claims and ensuring adequate coverage for the condominium.
- Addressing residents' inquiries, concerns, and complaints promptly and professionally.
Condominium Concierge
MyVipConcierge
Calgary, AB
05.2019 - 11.2022
- Tailored monthly newsletter to notify residents of any new updates, upcoming maintenance items, and genmeral bylaw reminders.
- Assisted condominium management in retrieving quotes from vendors for Board review.
- When assigned, created reports for Condominium Management and the Board to review by checking vendor references and comparing products/services each vendor has to offer. Also, reviewing projected annual budget and ensuring maintenance items are aligned with vision.
- Worked closely with onsite building operator to schedule required maintenance items.
- Collaborated with our vendors to build schedules for upcoming maintenance items and ensured that the building schedule was balanced so that there was little to no interference on ongoing projects.
- Actively followed up with vendors to provide updates to condominium management and the Board about on-going projects.
- Worked with law enforcement to gather footage and fob records to aid in investigations for incidents that occurred within the condo.
- Supported condominium management with set up, paperwork, and coordinating event details every year for Annual General Meetings.
- Scheduled moves and deliveries, coordinated security coverage, collected required paperwork and payments.
- Assisted residents with answering general questions, suggestions and service requests.
- Scheduled access to units to complete maintenance items.
- Built strong relationships with our account representatives.
Enrollment Director
Aveda Institute
Calgary, AB
05.2018 - 04.2019
- Developed and implemented comprehensive recruitment and enrollment management strategy and schedule.
- Orchestrated and maintained active communication system with prospective students, parents and high school counselors.
- Attained and surpassed enrollment targets.
- Advised students on issues such as course selection, progress toward graduation and career decisions.
- Maintained institutional solvency with current, accurate and fully compliant financial records.
- Collaborated with teachers to understand and improve classroom conditions.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
Cosmetic Counter Manager
Hudson's Bay
Calgary, AB
07.2017 - 04.2018
- Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
- Modeled effective selling behaviors to obtain high customer engagement.
- Was the second highest performing counter in the department.
- Increased the sales of less in-demand items by 21% within first 3 months.
- Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
- Hosted special events such as holiday sales to spark interest in product line and achieve sales goals.
- Hosted special events such as holiday sales to spark interest in product lines and achieve sales goals.
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Developed and motivated counter associates, monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation.
- Created exciting incentives for counter associates and had a weekly focus product for associates to study and sell.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
Education
License Certificate - Condominium Management
Real Estate Council of Alberta
09-2023
High School Diploma -
Crescent Heights High School
Calgary, AB06.2012
Skills
- Budgeting and financial management
- Strong communication abilities
- Accounts Receivable
- Service contract management
- Capital projects
- Maintenance Coordination
- Preventive Maintenance
Timeline
Condominium Manager
Simco Management
11.2022 - Current
Condominium Concierge
MyVipConcierge
05.2019 - 11.2022
Enrollment Director
Aveda Institute
05.2018 - 04.2019
Cosmetic Counter Manager
Hudson's Bay
07.2017 - 04.2018
License Certificate - Condominium Management
Real Estate Council of Alberta
High School Diploma -
Crescent Heights High School
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