Shalaya Brand
San Diego
Summary
Dynamic Retail Operations Supervisor known for delivering effective operational strategies and fostering teamwork. Skilled in compliance adherence and customer relationship management, successfully leading efforts that improve performance and minimize waste across retail operations.
Overview
13
13
years of professional experience
Work History
Retail Operations Supervisor
San Diego Zoo
San Diego
10.2022 - Current
- Created successful plans to maximize operational performance.
- Monitored daily operations, identified issues, and developed solutions to enhance efficiency.
- Ensured compliance with all retail policies, procedures, and regulations.
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Collaborated with management team members to create effective plans for achieving business goals.
- Implemented new technologies into daily operations such as Point-of-Sale systems as well as menu programs.
- Monitored and reported on spoiled goods, initiating corrective action and minimizing waste.
- Scheduled team members so that all shifts were adequately staffed to meet daily retail targets as well as staying in compliance with Affordable Care Act policies.
- Managed financial activities including budgeting, forecasting, payroll, and audits.
Food Stands Lead
San Diego Zoo
San Diego
01.2014 - 10.2022
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Trained team members on best practices for delivering exceptional guest service.
- Prioritized and organized tasks to run an efficient operation.
- Completed day-to-day duties accurately and efficiently.
- Developed weekly schedules to optimize team availability and workflow., completed inventory reconciliation, edited time sheets, conducted cash discrepancy research
Education
Bachelor of Arts - Gerontology
San Diego State University
San Diego, CA05-2014
Skills
- Budget management
- Compliance management
- Performance optimization
- Operational strategy
- Technology integration
- Customer relationship management
Timeline
Retail Operations Supervisor
San Diego Zoo
10.2022 - Current
Food Stands Lead
San Diego Zoo
01.2014 - 10.2022
Bachelor of Arts - Gerontology
San Diego State University